Water, Fire, Mold and Storm Restoration

Company Description Best Option Restoration West Austin is a professional restoration service specializing in water, fire, mold, and storm damage recovery for residential and commercial properties. The team focuses on rapid response, thorough assessment, and high-quality remediation to help clients safely return to normal operations after a disaster. Services typically include structural drying, soot and smoke cleanup, mold removal, and storm damage repair, all carried out in accordance with industry standards. The company emphasizes dependable customer service, clear communication, and safety throughout every restoration project. Team members work collaboratively to deliver reliable solutions in stressful, time-sensitive situations.
Role Description This is a full-time, remote role focused on coordinating and supporting water, fire, mold, and storm restoration projects. Day-to-day responsibilities include taking client calls, documenting loss details, scheduling on-site crews, and communicating with property owners, adjusters, and vendors. The role may involve reviewing photos and reports from field teams, assisting with estimates, and tracking the progress of mitigation and repairs. The position also supports compliance with safety guidelines and company procedures, maintains accurate records in restoration management systems, and helps ensure that service levels and timelines are met. Collaboration with field technicians, project managers, and office staff is essential to deliver timely, high-quality restoration services.
Qualifications
Candidates should possess skills in fire prevention and fire safety to help support safe restoration practices and risk reduction.
Candidates should possess skills in life safety and fire protection to understand occupant safety considerations and property protection standards.
Candidates should possess skills related to fire suppression systems to support coordination with mitigation teams and awareness of system operation and maintenance.
Knowledge of water, fire, mold, and storm restoration processes, including basic mitigation and remediation principles, is beneficial.
Strong communication, documentation, and organizational skills, with the ability to manage multiple cases and deadlines remotely.
Comfort with using computers and restoration or project management software; ability to learn new tools quickly.
Ability to work independently, demonstrate sound judgment, and collaborate effectively with remote and field-based colleagues.
Relevant experience in restoration, property damage services, insurance, construction, or a related field is preferred.

Work arrangement
Yes