Client Services Associate

SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence.
This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup — ensuring employees and clients experience a smooth, professional, and well-organized environment every day.
Responsibilities
You will be responsible for maintaining high-performing workplace operations across several core areas:
Mail & Shipping Operations
Receive and process inbound mail and packages
Log deliveries into chain-of-custody tracking software
Distribute mail/packages promptly to employees
Manage outgoing mail and shipping transactions
Notify employees of deliveries
Serve as point of contact for mail and package inquiries
Accuracy, timeliness, and accountability are critical in this function.
Business Service Center Support
Monitor and maintain multi-function copy/print devices
Replenish toner and paper daily
Assist with copy/print requests
Submit work orders when equipment requires service
Maintain a neat and organized service center area
Your attention to detail keeps business operations uninterrupted.
Workplace & Pantry Support
Monitor and replenish office supplies (paper, pens, toner, etc.)
Restock pantry items (snacks, beverages, coffee areas)
Maintain client breakrooms and kitchen areas
Service barista stations and meeting spaces
Presentation matters — you ensure spaces remain stocked, clean, and client-ready.
Front Office & Facilities Support
Provide backup reception/concierge coverage as needed
Set up meeting rooms, conference spaces, and events
Assist with building occupant moves
Perform light maintenance and cleaning tasks
You help create a polished and welcoming workplace experience.
What Success Looks Like
Employees receive prompt, courteous, professional service
Mail and shipping are processed accurately and on time
Office equipment remains operational and stocked
Workplace spaces are organized and presentation-ready
During downtime, you proactively identify ways to add value
What We’re Looking For
Strong customer service mindset (5-star service standard)
High attention to detail and reliability
Ability to manage multiple operational tasks simultaneously
Professional communication skills
Self-starter attitude with a proactive approach
Why This Role Matters
This position is central to daily business continuity.
When mail flows correctly, equipment works, spaces are stocked, and service is seamless — productivity stays high and clients remain confident.
If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply.
WHAT WE OFFER
Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a cult