Live opening · Posted 4 days ago

Service Relationship Manager-Small Business Enterprise-Sales

Kotak Mahindra Bank · Hyderabad, Telangana, India (On-site)

Linkedin No

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At a glance

The key details from the original listing.

Posted 4 days ago

CompanyKotak Mahindra Bank

LocationHyderabad, Telangana, India (On-site)

Work modeNo

Source

Listed4 days ago

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About the role

Description supplied by the original job listing.

Service Relationship Manager - Small Business Enterprise-Sales
Roles and Responsibilities
Ensuring customer’s closure request is processed timely
Coordinate with relevant team to ensure correct resolution
Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support
Execute best practices to ensure reduction in complaints and errors
Display ownership in handling service requests of customers with accurate resolution
Update MIS/Reports accurately with details required
Contribute towards improvement in TAT and NPS

Work arrangement
No

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