Experience Lead, Pine Street

The Experience Lead is the standard-bearer of the club floor — a highly visible, service-obsessed operator who keeps the fitness floor immaculate, safe, and unmistakably Equinox. Blending operational precision with anticipatory hospitality, this role elevates the member experience at every touchpoint, protects the club environment, and drives ancillary revenue through educated, service-based engagement.
RESPONSIBILITIES
Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation
Conduct daily equipment checks and complete opening and closing checklists; escalate maintenance needs promptly
Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs
Support front desk and facilitate seamless group fitness class transitions as needed (concierging)
Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies
Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally
Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members
Engage members proactively, building relationships that drive retention and address poor member behavior
Promote and assist in booking Equifit sessions, Spa services, and Pilates through educated, service-based selling
Maintain sharp knowledge of current offerings, pricing, and promotions
Qualifications
Genuine passion for health, fitness, and hospitality
Strong interpersonal and communication skills
Ability to multitask in a fast-paced, high-touch environment
Proven ability to engage members and influence behavior with professionalism
CPR/AED certification, or willingness to obtain upon hire
Flexible availability, including early mornings, evenings, weekends, and holidays
Minimum of 1 year in customer service or related experience
Reliable, professional, computer literate, energetic, and friendly
ESSENTIAL PHYSICAL REQUIREMENTS
Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
Must be able to perform pushing, pulling and lifting up to 50lbs at a time
Pay Transparency: $20.61 per hour

Employment type
Full-time

Work arrangement
No