Post-Trip Support Analyst

Join a team where your attention to detail and service mindset help corporate travelers feel supported after every trip. You’ll solve meaningful issues, build expertise in travel operations, and help improve the end-to-end client experience.
As a Post-Trip Support Analyst in Corporate Travel Account Management, you will provide timely post-travel assistance and clear communication to travelers and client contacts. You’ll investigate issues, coordinate with internal partners and suppliers, and help ensure requests are resolved accurately and efficiently.
Job responsibilities
Manage post-trip inquiries from clients and travelers through a shared inbox and phone coverage as needed
Retrieve hotel folios, reprint itineraries, and provide ticketing and receipt support
Investigate hotel billing questions, airline no-show charges, and other post-travel discrepancies
Process and track refunds related to flight interruptions and other travel disruptions
Support lost baggage claims and coordinate next steps with airlines and suppliers when needed
Document service complaints and escalations accurately and consistently in the designated tracking process
Partner with servicing teams and account management colleagues to deliver a seamless client experience
Communicate clearly with travelers and client contacts to explain findings, options, and resolution steps
Track inquiry volume, resolution time, and workload to support reporting and continuous improvement
Follow defined workflows and procedures to meet service standards and quality expectations
Required qualifications, capabilities, and skills
3 years of experience in travel operations, corporate travel support, or customer service in a travel environment
Proficiency using Sabre or a comparable global distribution system (GDS)
Strong written and verbal communication skills, with the ability to explain complex travel issues clearly
Experience managing high-volume requests through shared inboxes or queue-based workflows
Demonstrated ability to resolve customer complaints and handle escalations with professionalism
Strong attention to detail and ability to prioritize multiple requests in a time-sensitive environment
Ability to partner effectively with internal teams and external suppliers to drive resolution
Proficiency with basic reporting and productivity tracking tools (for example, spreadsheets)
Preferred qualifications, capabilities, and skills
Experience supporting corporate travel programs or business travel clients
Knowledge of airline disruption scenarios, refunds, and post-trip investigations
Experience reviewing hotel folios and researching charge discrepancies
Familiarity with structured complaint management and service recovery practices
Continuous improvement mindset with interest in simplifying processes and improving turnaround times
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.