Help Desk Support (English C1)

We are Ecosistemas Global, a technology company that connects our clients with tailored, comprehensive and innovative solutions. We operate in more than 15 countries, including Argentina, Chile, Brazil, Mexico, the United States and Spain.
With 30 years of experience and a multidisciplinary team of more than 500 professionals, we are driven by the commitment to grow each project and client we work with.
¡We want you to be part of this great team!
What are we looking for?
An Help desk support Jr to join an important hearing products company.
📍 Workplace: 100% remote
🔔Modality: Remote
🕑 Working hours: Monday to Friday - You will work during the time slot from 07:00 to 21:00 BR hs on a rotating schedule
You will work on local holidays and client holidays
¿What will your responsibilities be?
In this role, you will have the opportunity to:
Handle incoming calls (primary task during working hours)
Ticket assignment and management
Backlog ticket review and follow-up
Procedure management and execution
¿What do we need?
That you have:
General Knowledge & Tools:
MS Office / MS Windows / Printers / Basic LAN network knowledge
Ability to communicate in English (written and spoken)
Technical & Functional Skills:
Ability to assist users through ticketing tools, email, phone calls, and Teams
Capability to verify user equipment and detect hardware failures for replacement
Ability to check and troubleshoot software issues, including configuration adjustments
Experience configuring equipment and user profiles for new employees
User directory management based on Country Managers' requests
Ability to communicate system issues and provide recommendations to users
Experience maintaining and updating critical business applications (e.g., audiology software)
Participation in team meetings
Compliance with defined processes and procedures
Soft Skills & Competencies:
Advanced level of English
Proactive, organized, and self-driven profile
Analytical and dynamic problem-solving skills (especially for L1 support)
Background in Systems or related field (preferred)
Ability to evaluate products, services, or processes for quality assessment
Ability to work under pressure and handle high-priority situations
Strong documentation skills and ability to understand written materials
Willingness to learn, integrate, and apply new knowledge
Clear communication skills
Emotional control in high-pressure or conflict situations
Ability to follow up and ensure resolution of issues
We offer excellent benefits, growth opportunities and we will support you in your professional development
At Ecosistemas Global we believe that diversity improves our culture and perspectives, which is why we actively promote an inclusive environment where each individual, regardless of their background, gender, orientation or beliefs, is not only welcome, but also essential to our success. We value and respect all voices, and we invite you to join our team, where inclusion is an essential pillar of our values.

Work arrangement
Yes