Copy of Level 1 Help Desk Technician (Remote)

About The Auctus Group LLC
Who we are: We’re big on people and culture at the Auctus Group. Our most important role as a company is to provide an amazing working environment for our team. We’ve been work-from-home-warriors since before it was cool. We support (like encourage and fund) continuing education. We match charitable donations. Our whole goal is: work to live not live to work. Oh and we’re weirdos too…we do remote happy hours and have a book club and goofy stuff like that.
Who we’re looking for: Smart, talented, tech-savvy, experienced, go-getter types. You’ll do well if:
you like a fast-paced environment,
you thrive with change and development,
you like giving feedback,
you’re a team player,
you love learning/sleuthing,
you’re big on accountability.
Position Summary
We are seeking a dependable and customer-focused Level 1 Help Desk Technician to join our growing healthcare technology and medical billing organization. This role is responsible for providing first-line technical support to internal employees across multiple departments, including operations, billing, reporting, and leadership teams.
The ideal candidate has prior IT support experience, strong communication skills, and the ability to troubleshoot common technical issues efficiently while maintaining professionalism and a service-oriented mindset.
Key Responsibilities
Provide first-level support for hardware, software, and account-related issues
Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
Escalate advanced technical issues to senior IT staff when necessary
Document tickets, troubleshooting steps, and resolutions accurately
Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
Support remote employees using remote access and support tools
Maintain awareness of HIPAA and security best practices when handling systems and user data
Deliver excellent customer service and maintain professionalism during high-pressure situations
Qualifications
1–3 years of prior IT help desk or technical support experience
Experience supporting Microsoft 365 environments
Familiarity with Windows and macOS troubleshooting
Basic understanding of networking concepts, VPNs, printers, and endpoint devices
Strong communication and organizational skills
Ability to prioritize tasks and manage multiple requests simultaneously
Experience with ticketing systems and remote support tools preferred
Preferred Qualifications
Experience in healthcare or medical billing environments
Familiarity with HIPAA-compliant environments
Exposure to tools such as Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms
CompTIA A+, Network+, or equivalent certifications preferred
What Success Looks Like
Provides responsive and professional technical support
Builds trust with internal teams through reliability and communication
Helps improve onboarding, documentation, and operational efficiency
Contributes positively to company culture and team collaboration

Work arrangement
Yes