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Company Description Suraj Digital spark is a growing digital services provider focused on helping businesses improve their online presence and customer communication. The company offers voice-calling support, WhatsApp automation solutions, and website development services tailored to client needs. Suraj Digital Solutions works with a variety of local and regional businesses, supporting them in modernizing their operations and reaching more customers. Team members have the opportunity to contribute to practical, results-oriented projects in a collaborative environment.
Role Description This is a full-time, on-site role based in Jammu & Kashmir, India. The position combines responsibilities as a voice-calling agent, WhatsApp automation operator, and website development assistant. Day-to-day tasks include making and receiving customer calls, responding to inquiries, providing product or service information, and maintaining clear records of interactions. The role also involves managing WhatsApp automation tools, monitoring message flows, updating templates, and ensuring timely responses to customers. In addition, the team member will support basic website development and maintenance activities, such as updating content, coordinating with developers or designers, and assisting with testing to ensure smooth user experiences. Collaboration with colleagues and adherence to company processes and quality standards are essential.
Qualifications
Strong communication skills for voice calling, including clear speaking ability, active listening, and professional customer interaction.
Familiarity with WhatsApp automation or messaging platforms, and comfort using digital tools and dashboards.
Basic understanding of website development concepts, such as content updates, simple layout changes, or coordination with technical team members.
Good organizational and documentation skills to track calls, messages, and client requests accurately.
Ability to work on-site full time in Jammu & Kashmir, India, and collaborate effectively with a local team.
Comfort with computers, internet applications, and commonly used office software.
Prior experience in customer service, call center work, or digital support roles is an advantage but not mandatory.
A minimum educational background at the secondary or higher secondary level; additional technical or vocational training in IT, communications, or web-related fields is beneficial.
Reliability, attention to detail, and willingness to learn new tools and processes.
Work arrangement
No
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