Epic Care Link / Care Everywhere Analyst

Location: Canada - Remote
Employment Type: Full-Time
Experience: 5+ years preferred
Job Summary
We are looking for an experienced Epic Care Link / Care Everywhere Analyst to support Epic interoperability, external provider access, configuration, testing, troubleshooting, and application optimization.
The candidate should have hands-on experience with Epic Care Link and/or Care Everywhere, strong knowledge of healthcare workflows, and experience working with clinical, technical, and external healthcare stakeholders.
Responsibilities
Analyze business and clinical requirements and translate them into Epic solutions.
Configure, maintain, and support Epic Care Link and Care Everywhere functionality.
Support external healthcare providers and organizations accessing patient information through Epic Care Link.
Support clinical information exchange and interoperability workflows through Care Everywhere.
Troubleshoot application, workflow, access, and data-exchange issues.
Work with clinical, business, technical, and external stakeholders to resolve issues.
Participate in Epic implementations, upgrades, enhancements, and optimization initiatives.
Perform application configuration, testing, validation, and deployment activities.
Develop test plans and test cases and coordinate user acceptance testing.
Investigate production issues and provide timely resolution or escalation.
Maintain technical documentation, workflow documentation, and configuration specifications.
Participate in Epic upgrade and release activities.
Collaborate with other Epic application and integration teams to ensure end-to-end workflows.
Provide application support and knowledge transfer to end users and stakeholders.
Epic Care Link
Support external-provider access to Epic patient information.
Configure and maintain Care Link workflows and user access.
Troubleshoot provider access and workflow issues.
Support affiliated hospitals, physicians, clinics, and external healthcare organizations.
Participate in Care Link testing, upgrades, and optimization activities.
Epic Care Everywhere
Support clinical information exchange between healthcare organizations.
Troubleshoot Care Everywhere connectivity and workflow issues.
Support exchange and reconciliation of external patient information.
Work with interoperability/integration teams to investigate exchange-related issues.
Participate in testing and validation of Care Everywhere enhancements.
Required Qualifications
5+ years of experience in healthcare IT/EHR environments preferred.
Hands-on experience with Epic Care Link and/or Care Everywhere.
Experience with Epic configuration, testing, implementation, upgrades, or production support.
Strong understanding of healthcare workflows and interoperability.
Strong analytical and troubleshooting skills.
Excellent written and verbal communication skills.
Ability to work independently in a remote environment.
Epic certification relevant to the position is mandatory where required by the client/project.
Preferred Experience
Epic Care Link
Epic Care Everywhere
Epic interoperability
Health information exchange
External provider/affiliate integration
Epic Ambulatory
Epic MyChart
Epic implementation and optimization
Production support
Testing and upgrade experience

Work arrangement
Yes