Patient Financial Advocate

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
Patient Financial Advocates help patients navigate financial responsibilities without insurance or insurance not accepted at Cleveland Clinic. In this position, you will prepare estimated costs of services, request deposits for half of the estimated cost of services and discuss with patients whether they are eligible for the government of Cleveland Clinic Financial Assistance Programs. Your efforts can positively impact on the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond.
A caregiver in this role works remotely from 9:00 a.m. – 5:30 p.m.
To be considered for this position, candidates must reside in the Northeast Ohio area.
A caregiver who excels in this role will:
Counsel patients and parties responsible for payment regarding payment responsibilities and options.
Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.
Explain financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.
Contact insurance carriers or other sources and act as an advocate for patients.
Initiate the process of collecting prepayments due and perform follow-up to ensure maximum collection is achieved.
Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
Update and correctly document in the appropriate computer system.
Minimum qualifications for the ideal future caregiver include:
High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact
OR Associate’s Degree and two years of experience
OR Bachelor’s Degree and one year of experience
Preferred qualifications for the ideal future caregiver include:
Associate’s or Bachelor’s Degree
Inbound call center experience
Collections experience
Medical claims experience
Physical Requirements:
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $16.47
Maximum hourly: $23.61
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Work arrangement
Yes