NG9-1-1 Consultant, Public Safety

Job description:
A Day in the Life of an NG9-1-1 Consultant at Esri Canada:
Lead assigned NG9-1-1 Public Safety workstreams within consulting projects, including requirements analysis, GIS readiness assessments, solution definition, implementation planning, and operational support activities.
Facilitate client workshops, meetings, and working sessions to elicit, analyze, and validate business, operational, functional, and GIS data requirements.
Translate client business needs, operational processes, GIS data quality findings, and technical requirements into practical solution approaches aligned with Esri technology and NG9-1-1 implementation needs.
Collaborate with project managers, solution architects, technical specialists, and internal Public Safety stakeholders to support integrated solution design, data validation, issue tracking, user review, and delivery follow-up activities.
Identify GIS data readiness risks, workflow dependencies, data gaps, and implementation issues, and support mitigation actions throughout the project lifecycle.
Contribute to project documentation, estimates, statements of work, delivery plans, demonstrations, proposals, and client presentations related to NG9-1-1 and Public Safety engagements.
Manage assigned project activities independently, ensuring alignment with defined scope, timelines, quality standards, and client expectations.
Contribute to the development and improvement of NG9-1-1 delivery documentation, templates, methods, and reusable project materials.
What you bring to the team:
Post-secondary degree or diploma in Business, GIS, Geography, Urban Planning, Engineering, Computer Science, Public Safety, or related field.
An equivalent combination of education and relevant experience may be considered.
Minimum 5 years of relevant experience in consulting, business analysis, or solution delivery within Public Safety, municipal, or related domains.
Experience leading or significantly contributing to client-facing implementation projects, including requirements analysis, solution design, and delivery planning.
Experience applying domain knowledge in areas such as municipal address management, municipal planning processes, emergency management, and NG9-1-1 to support solution development.
Experience interpreting operational processes and translating business and technical requirements into scalable solution approaches within enterprise environments.
Demonstrated ability to interpret client requirements, NG9-1-1 GIS data readiness needs, data quality findings, and NG9-1-1 operational requirements and translate them into practical, scalable solution approaches.
Proven ability to support client engagements and influence stakeholders across municipal, public safety, GIS, business, and technical domains.
Strong analytical, critical thinking, and problem-solving skills applied to GIS data readiness, workflow, business, and technology challenges.
Demonstrated capability to identify GIS data quality issues, readiness gaps, risks, dependencies, and solution gaps and support practical mitigation actions.
Proven ability to manage competing priorities while maintaining delivery quality across multiple engagements.
Effective written, verbal, facilitation, and presentation communication skills, including the ability to prepare client-facing documentation, findings, recommendations, and presentations for technical and non-technical audiences.
Solid understanding of enterprise GIS solution delivery, including ArcGIS Enterprise, ArcGIS Online, ArcGIS Pro, web applications, mobile applications, data validation, and solution design principles.
Bilingual proficiency (English / French) is considered an asset.
We offer:
Compensation & Benefits:
At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $86,900 to $103,200 annually, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.
What Esri Canada offers you:
We prioritize our employees’ well-being and work-life balance. Our benefits include:
Work from Home or hybrid work
Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
3 weeks of paid annual vacation, increasing with years of service
50 hours of Paid-Time Off (PTO) for personal needs
32 hours of Summer Days
Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Work arrangement
Yes