Onboarding Success Manager

Are you passionate about helping franchisees launch and grow successful businesses? Are you excited by the idea of shaping the future of franchise support with a team that values fun, growth, and making a real impact? Back Nine Golf is one of the fastest-growing names in indoor golf—and we’re looking for a Franchise Onboarding Specialist who brings both operational know-how and a coaching mindset. If you love supporting franchisees through launch and beyond, this is your chance to join a dynamic brand and make a lasting difference.
Description
This role blends traditional onboarding operations training with business coaching. As the primary contact for new franchisees from signed agreement through their first year of operations, you will ensure they are not only operationally ready, but also aligned for performance and growth. Using the Strategic Growth Coaching (SGC) framework, you will support franchisees in setting goals, measuring progress, and staying accountable to their business success.
Why Join Back Nine Golf?
● Be part of a fast-growing brand with advancement opportunities
● Take an active role in setting franchisees up for success beyond opening day
● Help shape and evolve a franchisee coaching culture from the ground up
● Work with passionate leaders and a supportive team who care deeply about brand and people success
●Competitive compensation of $60,000 - $70,000
Key Responsibilities
● Serve as the main point of contact for new franchisees throughout onboarding and their first year in business
●Manage the onboarding timeline and coordinate with internal teams (lease, build-out, training, etc.) to ensure timely execution, for the North-East Region.
● Guide franchisees through operations training, software setup, and site readiness
●Facilitate HQ-based training sessions and onboarding meetings
● Proactively communicate to address roadblocks and problem-solve in real time
● Build strong, trust-based relationships with franchisees to encourage confidence and ownership
●Document and evolve onboarding and coaching procedures to improve the experience and outcomes
●Apply Strategic Growth Coaching principles to help franchisees in the North-East Region.
Qualifications
●2+ years of experience in franchise operations, onboarding,field coaching, or business advising
●Passionate about helping others grow and succeed
●Strong organizational and multitasking skills with a high level of attention to detail.
●Excellent communication and interpersonal skills to effectively train and support franchisees.
● Knowledge and experience coaching KPIs,financials, and local marketing principles is a strong asset
● Bachelor’s degree in Business, Operations, or related field preferred but not required
● Experience with CRM, project management tools, and training platforms is a plus.
● Able to travel 25-50% of the time
● North-East Region
If you’re energized by the idea of launching and coaching franchisees to hit their growth goals, we’d love to hear from you. Apply today to help us grow the future of Back Nine Golf.

Work arrangement
Yes