NETWORK & IT SUPPORT ENGINEER

NETWORK & IT SUPPORT ENGINEER
Microsoft 365 | Azure | Windows | Networking | Outlook & Email Administration
LAGOS STATE – HYBRID ROLE (REMOTE & OFFICE-BASED)
IMPORTANT – PLEASE READ BEFORE APPLYING
FIRST CLASS BACHELOR'S DEGREE HOLDERS ONLY
PLEASE DO NOT APPLY IF YOU DO NOT HAVE A FIRST CLASS BACHELOR'S DEGREE IN A RELEVANT COMPUTER/IT DISCIPLINE.
NO PHONE CALLS PLEASE.
We will only interview applicants who have completed or officially deferred their NYSC.
You must be based in Lagos State or willing to relocate to Lagos State if selected.
OUR COMPANY
Global Business and Projects Analyst Consulting is a Nigerian-based company providing IT consulting, technology and business support services to companies and associated businesses operating in the United States, United Kingdom and other international markets.
You will be joining a growing technology company with the opportunity to develop significant practical experience working with networking, Microsoft technologies, cloud infrastructure, cybersecurity and international IT systems.
Our objective is to develop talented Nigerian technology graduates into highly skilled IT professionals capable of supporting increasingly sophisticated international technology environments.
Our website: WWW.JANQWZAFRICA.COM
JOB TITLE
Network & IT Support Engineer
Microsoft 365 / Azure / Windows / Networking / Systems Administration
We are particularly interested in candidates with approximately 2–4 years of verifiable practical IT, networking, systems administration or technical support experience.
This is not simply a helpdesk position.
We need someone who can investigate technical problems, identify their root causes and implement solutions.
EDUCATION – FIRST CLASS ONLY
Applicants MUST have a First Class Bachelor's degree from a reputable university in Nigeria in one of the following disciplines:
Computer Engineering
Computer Science
Information Technology
Network Engineering
Closely related Computer/IT discipline
FIRST CLASS DEGREE HOLDERS ONLY
Please do not apply with a 2:1, 2:2, Third Class, HND or unrelated degree.
All university degrees and professional certifications will be verified before or upon employment.
WHAT WE NEED YOU TO DO
The successful candidate will become one of the company's key technical resources.
We need an engineer who can diagnose, troubleshoot and resolve IT problems, rather than someone who needs to be told every step to follow.
Your responsibilities will include:
1. COMPUTER & WINDOWS SUPPORT
You should have practical experience troubleshooting Windows-based computers, including:
Windows 10 and Windows 11
Computer setup and configuration
User-account configuration
Software installation and configuration
Windows updates
PC performance problems
Printer and peripheral troubleshooting
Driver problems
Antivirus and endpoint protection
Backup and recovery
Remote troubleshooting
Hardware versus software diagnosis
You should be capable of remotely assisting employees whose computers are not functioning correctly and systematically identifying the cause.
2. MICROSOFT OUTLOOK & EMAIL SUPPORT
This will be an important part of your responsibilities.
We need someone capable of investigating why an email is not being sent, received or synchronized and finding the underlying problem.
3. MICROSOFT 365 ADMINISTRATION
Experience supporting Microsoft 365 for an organization with multiple remote employees would be particularly useful.
4. NETWORKING
This is a Network & IT Support Engineering position, so good practical networking knowledge is essential.
You should understand how to determine whether a technical problem originates from the:
PC → Network → Router → Firewall → VPN → ISP → DNS → Microsoft/Cloud Service
We want someone who can systematically troubleshoot rather than guess.
5. DOMAIN & BUSINESS EMAIL CONFIGURATION
Knowledge of domains, DNS and email configuration is highly desirable.
You should understand or have practical experience with:
Domain names
DNS management
MX records
You may be required to investigate why company emails are being rejected, not reaching recipients or being delivered to spam folders.
6. MICROSOFT AZURE & CLOUD
Experience with Microsoft Azure will be a significant advantage.
Microsoft AZ-104 certification is highly desirable.
AZ-305 or other Microsoft cloud certifications will also be considered an advantage.
7. REMOTE IT SUPPORT
A significant proportion of our staff and associates work remotely.
You should therefore be comfortable diagnosing technical problems remotely and communicating with users who may not have advanced technical knowledge.
Our expected troubleshooting approach is:
LISTEN → DIAGNOSE → TEST → RESOLVE → DOCUMENT → PREVENT RECURRENCE
You should also be capable of explaining technical issues to non-technical staff in simple language.
PROFESSIONAL CERTIFICATIONS
The following certifications are desirable:
Microsoft Certified: Azure Administrator Associate – AZ-104
Microsoft Azure Solutions Architect – AZ-305
Microsoft 365 certifications
Cisco CCNA
CompTIA Network+
CompTIA Security+
Other Cisco certifications
ITIL
Other recognized networking, Microsoft, cloud or cybersecurity certifications
You are not required to possess all of these certifications.
For the right employee, the company may pay or contribute toward future professional training, examinations and certifications.
THE PERSON WE ARE LOOKING FOR
Academic qualifications are important, but we are also looking for someone who can solve real technical problems.
We do not expect you to know everything.
However, when you encounter something you do not know, we expect you to be capable of researching, investigating, testing and finding the correct solution.
SALARY, BONUSES & CAREER DEVELOPMENT
Starting Salary: ₦150,000 – ₦200,000 per month
The starting salary will depend upon experience, technical knowledge, certifications and performance during our recruitment process.
Salary Progression
For the right candidate, salary could increase to approximately ₦250,000 per month within 18 months.
In addition to salary:
Staff can earn significant performance and project bonuses.
Existing staff have opportunities to earn bonuses which can exceed ₦500,000 in a year, depending upon projects and performance.
We conduct regular performance and salary reviews.
We provide substantial professional training through our international associates.
We may pay for relevant professional examinations and certifications for high-performing employees.
Our objective is for our strongest technical employees to develop substantially during their time with us.
We expect high-performing technical staff to have the potential to earn approximately ₦350,000–₦500,000 per month by the end of their fourth year, depending upon their progression, responsibilities and performance.
Exceptional long-term performers may also have opportunities to work on projects with our international associates, including potential opportunities involving our associates in California, USA and the United Kingdom.
JOB LOCATION
This is a Lagos State hybrid position – remote and office-based.
During the initial period, a substantial amount of work may be performed remotely.
You should be prepared to commence work within approximately one week of successfully completing the recruitment process.
If an exceptional candidate currently lives outside Lagos State, the company may consider assisting with relocation expenses to Lagos.
APPLICATION PROCESS
STEP 1 – APPLY
Send the following:
Your CV
A convincing cover letter
Details of relevant Microsoft/networking certifications
Details of your practical IT/networking experience
Email:
staffngbizproject@hotmail.com
Your cover letter MUST briefly describe:
A. One networking problem you have personally diagnosed and solved.
B. One Microsoft Outlook or email problem you have personally diagnosed and solved.

Work arrangement
Yes