Market Specialist

In this position…
FSR+ is an online service reservation software tool built and maintained to enhance the
customer’s experience.
As an FSR+ Market Specialist at MSX, you will work with the Market Area Managers and Field
Coaches to assist/lead various tasks to ensure successful launch and sustainment of
automotive Dealerships on the FSR+ platform.
Job Overview
The FSR+ Market Specialist must have the ability to advantageously present and mentor end
users for their designated area of a dealer network. The main priorities of FSR+ are to install
dealers on the FSR+ tool along with providing on-going support to maximize dealer adoption
and utilization. This will include ensuring all dealer personnel have the support they need to
effectively use the software.
What you’ll do…
Pre-Visit (Sustainment) Packets. These packets are given to the FSR+ Field Coach to assist them during an on-site sustainment visit. As a team, we will be developing the components of that.
Virtual Touchpoints Through listening to customer feedback and analyzing data, you will work to establish clear and concise action plans to help increase the efficiency and utilization of FSR+ tool.
Leverage the use of our Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base
Reporting
Monitor dealer’s performance
Will need access to Flash Ops Report / Qlik Sense
Trend Analysis – how is the dealership tracking using FSR?
Increasing or decreasing usage month over month
What conversations can we have with these numbers?
You’ll have…
A reliable vehicle
Experience analyzing data and building action plans
Comfortable with technology
Teaching mindset, always asking “how can we make this better”
Even better, you may have…
College degree or currently working towards a degree
Previous experience as a teacher, educator, or in a trainer role
Organized and progressive mindset
Comfortable in a fast-paced, autonomous workspace

Employment type
Full-time

Work arrangement
No