Operations & Client Experience Coordinator

🌟 Exciting Remote Opportunity! We're Hiring an Operations & Client Experience Coordinator! 🌟
Are you an organized, proactive professional ready to serve as the operational engine for a fast-growing home services franchise? If you thrive in a fast-paced environment and love creating structure out of chaos, we are looking for you to join an incredible, expanding exterior painting and renovation company!
🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗 https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.
📋 Job Details at a Glance
Job Title: Operations & Client Experience Coordinator
Job ID: HEARIC1
Industry: Home Services
Location: LATAM / South Africa
Job Status: Full Time
Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (Mountain Time) - Flexible
Salary: $8 to $10 per hour
Target Start Date: ASAP
🏢 About the Client
Our client is an established, fast-growing franchise location within the home services industry, specializing in high-end customized exterior painting and renovation solutions. Owned and operated by an energetic business leader, the company prides itself on delivering high-quality craftsmanship, high customer satisfaction, and exceptional service. As the business expands, the leadership is looking for a proactive right-hand coordinator to bring structure, manage day-to-day operations, and help elevate the overall customer experience.
💼 About the Role
As the Operations & Client Experience Coordinator, you will serve as the operational engine of the business. You will work directly alongside the business owner to manage the sales pipeline, keep schedules organized, streamline client communications, and assist with basic financial tracking. This is a fully remote, long-term opportunity ideal for an organized professional who takes ownership, thrives in a fast-paced environment, and enjoys creating structure in a growing home-services business.
🎯 Key Responsibilities
📊 CRM Management
Maintain, update, and audit client records within the company CRM (and assist with seamless data migration when new systems launch).
🗓️ Scheduling & Client Outreach
Proactively contact clients to book appointments, manage follow-ups, and ensure calendar accuracy for field team members.
💬 Customer Communication
Serve as the primary administrative point of contact via phone, email, and messaging, delivering clear, professional, and friendly service.
💵 Financial & Admin Tracking
Log incoming payments and assist with basic accounts receivable/payable record-keeping.
⚙️ Operations & Process Support
Help document standard operating procedures (SOPs), organize day-to-day admin tasks, and support general business growth initiatives.
( Note: The Job Description may be adjusted depending on the company needs over time.)
✅ Non-Negotiable Requirements & Candidate Profile
Experience: 3+ years in an administrative, operations, or customer-service role—preferably within home services, construction, or a project-based business.
Location: Must be based in Latin America or South Africa.
Language Skills: Fluent, highly articulate written and spoken English (client-facing standard). Bilingual English/Spanish is a strong plus, but not required.
Technical Proficiency: Proven comfort working with CRM systems, digital calendars, and standard office software.
Soft Skills: High detail orientation, strong sense of urgency, proactive problem-solving skills, and the ability to work independently to build structure.
🚀 Submit your application today and take the first step toward your next great opportunity!
🌎 LATAM Candidates: Don't forget to join our exclusive Facebook community for more updates and remote opportunities specifically for LATAM candidates: 🔗 Join our LATAM-Only Facebook Group Here!

Work arrangement
Yes