Investor Services Specialist

We are a provider of specialized fund administration services for Managers and General Partners of private equity funds, specifically: Buy‐out, Venture Capital, Real Estate and Fund‐of‐ Funds. For new General Partners, we provide consulting services to help accelerate the launch of their funds in addition to our full fund administration services. For established General Partners, we provide administration services and technology to whole fund families or select funds, to help scale their fund operations rapidly and efficiently.
Exciting opportunity for a client services professional to join a rapidly growing fund accounting firm. The Investor Services Specialist plays a key role in client engagement, building client relationships and working with engagement teams to provide an excellent experience for our clients and their investors.
Responsibilities:
Respond to client and investor requests including but not limited to:
Granting access to the investor portal
Updating investor information
Assisting with new investor onboarding
Financial information questions
Assist with completing audit documents
Assist with ad-hoc projects such as:
Financial and Tax reporting
Capital call and distribution tracking
Wire preparation
Compile and organize investor CRM information with updated and accurate client information
Communicate and provide information to the technology team to set up client portals
Run Anti-Money Laundering (AML) reports and update AML database as needed
Provide general administrative support to the engagement team and Onboarding team by generating reports, gathering, and providing information, updating systems and other administrative needs
Assist in financial reporting, tax preparation, audit preparations and other fund administration activities.
Engage in project management of team deadlines, client requests and other ongoing projects and tasks.
Responsibly secure and handle sensitive financial and personal datea
Maintain dialogue and build relationships with client personnel and investors (LPs)
Qualifications and Experience:
Bachelor’s Degree required
Experience in a client-oriented office environment, preferably in a related industry
Proficiency in Microsoft Office applications, particularly Excel and Outlook
Detail-oriented, conscientious, and energetic self-starter with ability to think creatively
Demonstrated ability to work as part of a team and a willingness to take on any task, no matter how small
Proven ability to manage competing priorities and deadlines
Ability to effectively communicate to team members
Excellent interpersonal communication skills and ability to interact with senior personnel across the firm
Benefits Include:
Comprehensive medical, dental, vision coverage, along with life insurance, Health Savings Account and Flexible Spending Account options
Comprehensive disability/maternity and paternity plans
401K
Flexible Vacation Plan
Sick Time Accrual Plan
Standard holidays along with year-end office closure
We provide a flexible work environment for all employees.