Mandarin Interpreter

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.
Mandarin Freelance Telephone Interpreter
Job Title: Over-the-Telephone Interpreter (Advanced Level)
Department: Interpreter Operations
Reports To: Contractor Liaison – United Kingdom Interpreters
Location: Work at Home position, any place in United Kingdom
Summary Of Position
Renders accurate and complete meaning between source language and target language in the consecutive mode of interpretation; facilitates communication between a speaker of English and a speaker of another language.
Principal Accountabilities
Exhibits excellent interpreting skills and professional attitude whilst interpreting
Demonstrates accuracy, excellent note-taking skills, objectivity and an ability to handle difficult situations
Provides accurate and complete interpretations of verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency
Remains impartial and unbiased while using correct protocol
Displays deep understanding of the culture of both languages; recognizes and is sensitive to cultural differences
Manages the flow of the call and avoids taking over the call
Avoids interaction with the limited English speaker w/o client's permission
Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions
Exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies
Provides excellent customer service to client and limited English speaker, i.e. use of appropriate tone, patience and courtesy
Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed
Demonstrates dependability
Qualifications
Knowledge, Skills and Abilities
Language Proficiency
Demonstrates superior proficiency in English and second language
Has in-depth understanding of the cultural dynamics of both languages
Uses a large number of synonyms, idiomatic expressions, proverbs and quotations, as needed
Expresses accuracy in both languages and comprehends various subjects at different levels of complexity
Demonstrates mastery of correct word order in phrases and sentences, and use of proper grammar
Displays good communication skills, i.e. clear enunciation, pronunciation, pleasant and professional tone of voice, and polite forms of expression in both languages
Exhibits competency in the following key industries, i.e. Medical, Financial, Insurance, Courts & Tribunals, Police and/or Government Agencies to include familiarity with terminology, procedures and/or products in those industries
Interpretation Skills.
Interprets in the consecutive mode with a high degree of accuracy and processes information quickly and concisely
Displays knowledge of interpretation methods and procedures
Maintains neutrality towards client and limited English speaker
Demonstrates ability to speak clearly without accent interference
Understands common procedures and practices of industries served by LanguageLine Solutions
Displays cognitive skills needed to effectively interpret, i.e. speed of understanding and expression
Concentrates on and follows the thread of the conversation for an extended period of time; manages flow of call when necessary
Remembers blocks of information and delivers same with accuracy
Grasps the meaning of the message and anticipates direction of the dialogue
Maintains confidentiality and upholds ethical standards at any time
Adapts behaviour in response to varying situations and peoples' reactions while remaining flexible and professional at all times
Maintains high performance, emotional composure and objectivity in all circumstances
Assesses own skills and abilities, and identifies areas for improvement; willingly accepts constructive feedback, seeks developmental opportunities and works independently
Demonstrates dependability, honesty, integrity and trustworthiness, and accepts responsibility for own actions
Customer Service Skills
Maintains a professional demeanour throughout the interpreting assignment
Demonstrates sensitivity and politeness to limited English speakers of different nationalities, backgrounds, cultures and educational levels
Exhibits professionalism and courtesy towards the client and limited English speaker
Follows the clients' instructions and exceeds their expectations
Educational Level: (preferred)
Bachelors and/or Masters degree in Languages, Translation, Interpretation, Philology, Linguistics or related fields
Ph.D. or Doctoral in Languages, Philology, Linguistic or related fields
NRPSI (National Register of Public Service Interpreters)
DPSI (Diploma of Public Service Interpreting)
Metropolitan Police Test
Community Level Interpreter 2 (CLI2)
Community Level Interpreter 3 (CLI3)
Certificate of Higher Education in Translation, Interpretation, Languages, Philology or Linguistics
Work Experience
Written translation and/or interpretation
Localization, bilingual publishing, media organizations, schools and/or similar bilingual settings
Living and/or studying in a bilingual environment
One year of work experience in industries for which LanguageLine Solutions provides interpretation (preferred)
Job
Mandarin Telephone Interpreter
Primary Location
Work from Home
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

Work arrangement
Yes