IT Business Analyst

Our client is a large international organization with a strong presence across Canada and a complex, multi-business-unit environment. They're looking for a bilingual IT Business Analyst to help their business units assess and structure their IT needs, and to turn those findings into a clear, prioritized improvement plan.
This isn't a requirements-gathering role. It sits upstream of projects: understanding what each business unit is trying to achieve, evaluating how well IT services support it, and helping decide which initiatives will bring the most value.
What you'll do
Assess
Analyze business strategies and objectives, and evaluate how effectively they're supported by IT services
Rate the effectiveness of IT services for each business unit to identify what's underperforming or needs improvement
Map and diagnose
Visually map processes and document current ways of working
Identify gaps, pain points, inefficiencies and their operational impact
Plan and prioritize
Build an improvement roadmap and help structure the projects needed to deliver it
Assess impacts and prioritize IT initiatives based on their value to each business unit
What you bring
[7+] years of experience in business analysis, process improvement or IT service assessment
Hands-on experience assessing current-state processes or services and building an improvement plan from the findings
A structured, analytical approach and a genuine continuous-improvement mindset
Comfort working with business unit stakeholders and turning findings into clear priorities
Fluent French and English (required)
Nice to have
Lean Six Sigma certification (Green Belt or higher)
Experience in process improvement or organizational transformation
Interested, or know someone who'd be a great fit? Apply here or send me a message.

Work arrangement
Yes