Senior Relationship Manager

Strategy and Planning
Drive growth of the Mid Corporate portfolio in line with business and revenue targets.
Develop strategies for acquisition of new customers and deepening of existing relationships.
Improve wallet share through focused penetration of asset, liability, trade, and treasury products.
Ensure portfolio growth while maintaining portfolio quality and compliance standards.
Product, Policies, Processes & Procedures
Promote the bank's asset, liability, trade finance, forex, cash management, and cross-sell products.
Ensure adherence to all bank policies, credit guidelines, and regulatory requirements.
Maintain high standards of documentation, KYC, and account hygiene.
Ensure timely processing of customer requests and adherence to journey TATs.
Manage and close audit, compliance, and exception observations within timelines.
Business Development & Portfolio Management / Revenue Generation (Job specific responsibilities - Use as applicable)
Acquire and manage Mid Corporate customers to achieve business growth targets.
Drive advances growth, liability growth, CASA growth, and term deposit growth.
Increase income through trade, forex, processing fees, and cross-sell opportunities.
Focus on NTB customer acquisition and expansion of existing customer relationships.
Grow fund-based and non-fund-based business while improving portfolio profitability.
Drive product penetration across assets, liability, trade, treasury, and retail banking products.
Monitor portfolio performance, renewals, slippages, and overdue accounts.
Ensure achievement of revenue, productivity, and return enhancement targets.
Business Analytics & Reporting / Productivity Enhancement / Technology Implementation
(Job Specific Responsibilities - Use As Applicable)
Track business performance against assigned targets and portfolio growth.
Prepare and maintain customer pipeline and MIS reports.
Identify opportunities to increase customer wallet share and revenue.
Promote adoption of digital banking and transaction banking solutions.
Ensure timely and accurate updates of customer information in bank systems.
Use data and market insights to identify new business opportunities and improve productivity.
People Management
Strong collaboration with internal stakeholders to meet customer requirements.
Build and maintain effective working relationships across teams.
Support business objectives through teamwork and coordination.
Drive a customer-focused and service-oriented approach.
Encourage accountability and timely execution of tasks.
Share knowledge and best practices within the team.
Governance & Compliance
Ensure compliance with regulatory requirements and bank policies.
Maintain proper KYC, documentation, and account hygiene.
Adhere to credit, risk, and operational guidelines.
Monitor customer accounts regularly and highlight any exceptions.
Ensure timely closure of audit and compliance observations.
Follow ethical business practices and maintain high governance standards.
Risk and Internal Control
Conduct customer due diligence and ensure compliance with KYC/AML requirements.
Monitor customer accounts and transactions as per bank guidelines.
Ensure timely submission and completion of required documentation.
Identify and escalate potential risks and exceptions.
Adhere to internal controls, policies, and regulatory requirements.
Maintain portfolio quality and compliance hygiene.

Work arrangement
No