Sr Associate Work Center Tech Supt

Network Operations Center (NOC) Engineer - Tier 2
Job Summary
We are seeking a highly skilled and customer-focused Tier 2 Network Operations Center (NOC) Engineer to join our Network Operations team. This role is responsible for monitoring, troubleshooting, and resolving network related issues impacting business customers. The engineer will work closely with cross-functional teams to ensure network stability, availability, and performance while delivering exceptional technical support and operational excellence.
The successful candidate will possess strong networking fundamentals, troubleshooting capabilities, and experience supporting routers, switches, connectivity services, and enterprise network environments.
Key Responsibilities
Network Monitoring & Incident Management
Monitor network performance, availability, and health using enterprise monitoring tools and dashboards.
Respond to alerts, incidents, and service disruptions within established SLAs.
Review and manage tickets generated through network monitoring systems.
Monitor NOC dashboards, queue status, and active incidents.
Manage new, pending, requeued, and backlog cases to ensure timely resolution.
Perform root cause analysis and identify corrective actions to prevent recurring issues.
Technical Troubleshooting & Resolution
Isolate, diagnose, and resolve complex network issues affecting customers and internal operations.
Troubleshoot routers, switches, modems, connectivity services, and IP-related configurations.
Support advanced networking functions including:
Static IP configurations
Multi-static IP environments
Port forwarding
Pinhole configurations
Network routing and switching issues
Customer & Operational Support
Provide technical assistance to business customers.
Respond to technical inquiries and provide resolution guidance.
Communicate network status, incident updates, and resolution plans to stakeholders.
Collaborate with Tier 1 support, Engineering, Field Operations, and Vendor teams to resolve escalated issues.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or related field, or equivalent work experience.
3+ years of experience in Network Operations, NOC, Technical Support, or Network Engineering roles.
Advanced understanding of:
TCP/IP
Routing and Switching
LAN/WAN technologies
DNS and DHCP
VPN technologies
Enterprise networking concepts
Hands-on experience troubleshooting routers, switches, and enterprise network infrastructure.
Experience using network monitoring and incident management tools.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work in a 24x7 shift environment, including weekends and holidays when required.
Preferred Qualifications
Experience with ServiceNow or similar ticketing platforms.
Familiarity with network performance monitoring tools and fault management systems.
Experience supporting enterprise customers in a telecommunications or managed services environment.
Knowledge of ITIL processes and incident management practices.
Key Competencies
Network Troubleshooting
Incident Management
Customer Focus
Critical Thinking
Root Cause Analysis
Technical Communication
Collaboration & Teamwork
Operational Excellence
Process Improvement
Time Management
Work Environment
24x7 Network Operations Center environment.
Fast-paced operational setting requiring multitasking and incident prioritization.
Collaboration with global operations, engineering, and customer support teams.
Job Title Options
NOC Engineer II
Network Operations Engineer (Tier 2)
Senior NOC Analyst
Network Support Engineer - Tier 2
Technical Operations Engineer - Network Operations Center
This version is aligned to an experienced Tier 2 NOC professional supporting enterprise and customer-facing network operations.
Weekly Hours
40
Time Type
Regular
Location:
Bangalore, India
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

Work arrangement
No