Remote Field Service Technician

Now Hiring Remote Field Service Technician Provide expertise in field service troubleshooting, installations, and repair of our machinery. The Remote San Jose, CA Field Service Technician will perform field-related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipment operatingwithin the DEUTZ Power Center.
The Remote Field Service Technician will liaise with our Service Supervisor, Parts Dept, Customers, New engine sales and engineering/warranty department. This role requires robust problem-solving skills with the ability to adapt and work in a team environment. The ideal candidate must be personable, reliable, ethical, and intelligent with a diligent and hard-working drive. Key Responsibilities • Travel to customer locations to diagnose, repair, and complete engine and equipment service work • Plan and execute repairs by ordering necessary parts, following manufacturer standards, and ensuring first-call completion whenever possible • Maintain accurate documentation, including work orders, time sheets, warranty claims, and service tickets • Deliver excellent customer service by communicating clearly, resolving issues promptly, and ensuring high-quality repair outcomes • Uphold company standards by maintaining a clean, organized, and safe work environment, including service vehicles, inventory, and compliance with policies and procedures.
What We’re Looking For • High school graduate or General Education Degree (GED), and be able to maintain DOT medical card status • Must have a valid driver’s license and be insurable by the company • 2-5 years of construction equipment repair experience preferred • Certification/training in heavy equipment and diesel engine repairs preferred Perks: • 3-4 years of experience as a Shop Technician, 1-3 years of experience as a Field Technician, or 1-2 years of experience as a Remote Field Service Technician • Strong computer skills with the ability to effectively utilize software including Serdia, Serpic, Fieldaware, Word, and Excel preferred
Qualifications
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Example: Excellent verbal and written communication skills

Work arrangement
Yes