Product Support Specialist - Fin

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills And Competencies
Knowledge of financial mathematics (e.g. stochastic process, Monte Carlo techniques, derivative pricing, interest-rate modelling) required
Ability to understand technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages and operating system/database server diagnostics
Explain complex financial models on conceptual, technical, and practical levels, helping clients understand not only how models work, but also how to interpret results and apply them to business and risk management decisions.
Strong knowledge of Windows based architectures and Windows diagnostic software
Superb analytical skills and persistence in analytical and technical problem solving
Excellent verbal and written communication skills with the ability to convey complex financial concepts to a broad range of client audiences
Ability to manage multiple client engagements simultaneously while maintaining a high standard of accuracy and professionalism
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Education
Master's degree in Quantitative Finance, Computational Finance, Financial Engineering, Financial Mathematics, Finance, Quantitative Risk Management, Risk Management, Economics, Statistics, Mathematics, MBA with a concentration in Finance or Business Analytics, or Accounting required
Candidates holding a CFA certification may be considered in lieu of a master's degree.
Responsibilities
In this role, you will support clients in the implementation and application of Moody's Solutions, helping ensure that financial models and technology are used effectively to drive value.
Develop a deep understanding of Moody's Analytics risk solutions, credit risk methodologies, and financial modeling frameworks
Understand and explain complex financial models on conceptual, quantitative, and practical levels, helping clients understand model assumptions, methodologies, key drivers, outputs, and limitations
Provide thorough quantitative and conceptual solutions to our wide range of clients
Provide in-depth education and assistance on product features, functionality and the product technical architecture
Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person
Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc
Educate clients on model assumptions, methodology, limitations, appropriate use cases, and business implications to help ensure responsible and effective use of Moody's Analytics solutions.
Provide constructive feedback to Sales, Product Management, Research, and Training teams regarding client needs, product enhancement opportunities, recurring questions, and market feedback.
Identify, capture, and channel client feedback on product features and functionality to our Product Managers
Create and maintain client-facing knowledge base content, training materials, best practices, FAQs, and documentation related to product functionality, financial models, risk methodologies, and model interpretation.
Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery solution
Track all client interactions using the CRM system
About The Team
By joining our team, you will be part of exciting work in Financial Services. You will join a global team supporting clients using Moody's world class software and ensure that our products, financial models, and technology are used effectively and appropriately to add value to our customers. This position requires performing quantitative analysis, portfolio analysis, sensitivity analysis, stress testing, and financial model interpretation on Moody's Risk Products. In addition, you will use AI as a research assistant to help resolve client issues and partner with different departments at Moody's such as Sales, Product Management, Engineering, and Research.
For US-based roles only: the anticipated hiring base salary range for this position is $78,800.00 - $114,200.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Work arrangement
Yes