Medical Billing Coordinator

**This is a fully remote position, but candidates must reside in South Florida.**
The Medical Billing Coordinator at Advanced Relief Institute supports day-to-day patient billing and revenue cycle operations by maintaining accurate billing information, processing and posting payments, coordinating with the Front Desk and billing partners, and assisting with patient account inquiries. This position helps ensure that patient balances, payment activity, insurance-related correspondence, and billing records are handled accurately, timely, and confidentially.
Pay: $18.50 - $22.00 per hour
Expected hours: No less than 40 per week
Key Accountabilities
Review patient accounts and available records to identify billing issues, confirm account information, and support accurate patient billing.
Verify patient insurance coverage and eligibility, as assigned.
Provide patient statements and SuperBills upon request, including documents needed by patients for reimbursement purposes.
Add payers to the applicable address book and coordinate with the ERA/EDI team to confirm that payer information is properly configured for claim routing to the clearinghouse.
Work closely with the Front Desk to answer billing questions, review patient balances, and confirm applicable copay amounts.
Process patient refunds at the request of the Front Desk or in response to direct patient requests using Prompt and/or the applicable credit card portal.
Process and enter payments received through various channels, including:
Payments received by email into the appropriate Prompt dashboards.
Paper Explanation of Benefits (EOBs) through the payment-posting portal.
Virtual credit card payments after the card has been charged.
Maintain accurate and timely payment-posting records and ensure supporting documentation is retained.
Upload and organize miscellaneous insurance correspondence and mailed insurance letters in OneDrive for review or follow-up by the billers.
Coordinate with the billing manager and Prompt billers regarding account questions, unresolved items, and outstanding balances.
Maintain accurate records of billing, payment, refund, and reimbursement-related activity.
Assist with financial reports, account reconciliations, and summaries as requested.
Protect confidential patient and business information in accordance with applicable privacy and security requirements.
Role Scope and Responsibility Clarification
Insurance claim generation and submission are currently performed by the billers at Prompt and are not primary responsibilities of this position. The Patient Billing Coordinator should coordinate with the Prompt billing team as needed but is not responsible for independently submitting insurance claims unless specifically assigned.
Date-of-service (DOS) accounts prior to June 15, 2026 remain the responsibility of the billers. The Patient Billing Coordinator’s responsibilities generally apply to assigned accounts and activities within the current workflow, unless otherwise directed by the Billing Manager.
Minimum Qualifications
High school diploma or equivalent; additional education or training in medical billing, healthcare administration, or a related field is preferred.
Experience in medical billing, patient accounts, payment posting, healthcare administration, or a related role preferred.
Familiarity with practice management systems, payment portals, electronic remittance advice, and electronic data interchange processes preferred.
Basic understanding of insurance terminology, patient balances, copayments, EOBs, refunds, and payment processing.
Strong attention to detail, organization, and data accuracy.
Effective written and verbal communication skills.
Ability to work collaboratively with the Front Desk, billing partners, and management.
Ability to handle confidential patient information with discretion.
Preferred Skills
Experience with Prompt or a comparable practice management/billing platform.
Experience processing paper EOBs, virtual credit cards, patient refunds, and electronic payments.
Proficiency with Microsoft Office and organized electronic file management, including OneDrive
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work arrangement
Yes