Solutions Engineer

About Pockyt
Pockyt is building the AI-native infrastructure for global money movement. We give merchants a single platform to accept payments from anywhere, send money globally, and manage funds through Global Virtual Accounts and stablecoins — but our ambition runs deeper than the rails themselves. We're architecting the connective tissue that lets capital move across borders the way information moves across the internet: instantly, intelligently, and autonomously.
We serve a wide spectrum of merchants, from sophisticated enterprise platforms running complex multi-currency operations to the next generation of AI-powered startups. Our mission is to make global commerce frictionless.
The Role
We're looking for a Solutions Engineer who lives at the intersection of API, merchant, and internal engineering — the person merchants turn to when an integration breaks, and the person engineering turns to when they need to know how merchants actually use the product. You'll own the technical relationship for merchants integrating with Pockyt's Checkout, Payouts, and Virtual Account products: standing up sandbox environments, debugging signature and payload errors, building Postman collections that make testing painless, and translating cryptic production logs into a fix or a clear explanation.
This is a hands-on, high-context role, fully remote and based in Latin America. One day you're diagnosing why a verifySign error is blocking a merchant's bank account creation; the next you're documenting a new invoice-upload requirement for payouts to China, or looping in engineering on a webhook that silently failed for 40 transactions. You'll work daily with Engineering, Compliance, and Product to keep merchants unblocked, and with merchant-facing teams to make sure gaps and limitations are communicated clearly and early — before they become escalations.
What You'll Do
Own end-to-end technical onboarding for new merchant integrations: sandbox setup, credential provisioning, and production go-live support
Debug API integration issues in real time — signature/auth errors, payload validation, webhook failures — partnering directly with engineering to root-cause and resolve
Build and maintain Postman collections, sample payloads, and merchant-facing integration guides for Checkout, Payouts, and Virtual Account flows
Support cross-border payment nuances (e.g., invoice requirements for China payouts, MoR account structures, multi-VA reconciliation) and keep documentation current as rules change
Maintain and continuously update Pockyt's Solutions documentation (Confluence) — current gaps, workarounds, and product limitations — so the whole team is working from the same picture
Triage and route production issues, working with Engineering to distinguish platform bugs from integration errors
Communicate technical blockers and product limitations clearly to merchants and internal stakeholders, setting realistic expectations before they escalate
Support KYC/KYB and compliance-adjacent questions during onboarding, looping in Compliance when documentation (e.g., RFIs) is required
Contribute to internal tooling and demo environments that speed up future integrations
What We're Looking For
3+ years of experience in a solutions engineering, technical support, or implementation role — ideally in payments or fintech
Strong hands-on experience with REST APIs: reading logs, debugging auth/signature issues, building and sharing Postman collections
Comfortable being the technical point of contact for external merchants — patient, clear, and precise under pressure
Fluent in English
Solid understanding of payment flows: payouts, payins, virtual accounts, and reconciliation basics
Strong documentation habits — you write things down so the next person (or merchant) doesn't have to ask twice
Comfortable working across functions with Engineering, Compliance, and Product in a fully remote, distributed setup
Based in Latin America with a reliable home office setup and overlap with US business hours
Bonus Points
Experience with cross-border payment rails, stablecoins, or MoR (Merchant of Record) account structures
Familiarity with KYC/KYB workflows and compliance documentation (RFIs, beneficiary onboarding)
Prior experience supporting LATAM or APAC merchants
Experience with Confluence, Jira, or similar for maintaining living technical documentation
Exposure to fraud/dispute workflows
Why Pockyt
Direct ownership of merchant relationships from first API call to production scale
Daily exposure to how a cross-border payments platform actually works, end-to-end
Tight collaboration with engineering leadership — your reports shape what gets built next
Compensation & Benefits
Salary benchmarked to local market rates for your country of residence
Eligible for performance-based bonuses
After successfully completing an initial trial period, you'll transition onto Pockyt's Employer of Record (EOR) program, which provides locally compliant benefits and employment protections for your country
Fully remote — no relocation required

Work arrangement
Yes