Associate Director, Oncology Field Reimbursement

This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.
Candidates may live in the following cities:
Los Angeles, CA
Dallas, TX
Purpose Statement:
The Associate Director, Oncology Field Reimbursement leads a regional team of Field Reimbursement Managers (FRMs) providing compliant access, reimbursement, and affordability support across the oncology portfolio. This leader is accountable for building, hiring, onboarding, coaching, and developing a high-performing FRM team that can execute across today’s portfolio while scaling for future launch needs. The role translates portfolio access strategy into disciplined field execution and partners cross-functionally with Patient Services, Market Access, Sales, Brand, Training, Analytics, Operations, Legal, Regulatory, Compliance, hub, and vendor partners.
Responsibilities
Lead, coach, develop, and manage a regional Oncology FRM team.
Build, hire, and onboard a portfolio-ready team with clear role expectations, territory readiness, development plans, and a culture of accountability, teamwork, compliance, customer focus, and high performance.
Set and reinforce expectations for field execution, customer engagement, account prioritization, business planning, performance management, and compliant use of approved resources.
Coach FRMs through field travel, ride-alongs, team meetings, business reviews, and individualized development plans.
Ensure FRMs educate appropriate HCP office staff and account stakeholders on coverage, coding, billing, reimbursement, benefit verification, prior authorization, appeals, payer requirements, product acquisition, specialty pharmacy/distribution, and affordability support.
Translate oncology portfolio strategy, franchise priorities, payer dynamics, patient support objectives, and multiple myeloma launch readiness into regional execution plans.
Partner cross-functionally to define training, tools, workflows, dashboards, account education priorities, and feedback loops for portfolio and launch readiness.
Monitor team activity, capacity, account coverage, quality, compliance, and performance through analytics, reporting tools, field insights, and business reviews.
Engage key oncology and hematology accounts, when appropriate, to understand access barriers and support resolution of complex reimbursement or affordability challenges.
Capture and escalate field insights related to payer policies, coverage barriers, prior authorization trends, site-of-care issues, coding/billing challenges, specialty distribution dynamics, customer education needs, and portfolio or launch risks.
Contribute to the evolution of the Oncology FRM operating model, including recommendations for structure, workload balance, engagement cadence, performance measures, and field capability development.
Ensure all activities comply with AbbVie policies, applicable laws and regulations, compliance requirements, and approved materials and processes.
Portfolio, Launch, and Team-Building Focus
Build a portfolio-ready team with the capabilities and customer focus needed to support current oncology brands and future launch demands.
Accelerate onboarding for new FRMs across role readiness, technical knowledge, territory understanding, portfolio fluency, and compliance expectations.
Integrate current and new FRMs into one cohesive team with shared standards, trust, teamwork, and ownership of portfolio and launch outcomes.
Establish field execution expectations across steady-state portfolio support, pre-launch readiness, launch, and post-launch execution.
Use field insights to inform portfolio planning, multiple myeloma launch readiness, training, operational readiness, customer support needs, and continuous improvement.
Education
Bachelor’s degree required; degree in health sciences, pharmacy, business, healthcare administration, or related field preferred. Advanced degree preferred.
Experience
Minimum of 5 years of experience in field reimbursement, market access, managed care, payer support, patient services, oncology field support, specialty pharmacy/distribution, hub services, or a related healthcare role.
Minimum of 3 years of experience leading, coaching, developing, or managing field-based teams preferred.
Oncology and/or hematology-oncology experience strongly preferred, including experience with physician-administered therapies, buy-and-bill products, medical benefit reimbursement, specialty distribution/pharmacy, or complex access models.
Launch, indication expansion, territory buildout, or organizational scaling experience strongly preferred.
Demonstrated understanding of coverage, coding, billing, reimbursement, benefit verification, prior authorization, appeals, claims submission, payer policy, affordability support, and patient support program operations.
Ability to lead through ambiguity, build team capability, manage change, and deliver results in a matrixed, regulated environment.
Skills and Abilities
Strong people leadership, coaching, talent development, and performance management skills.
Ability to build and scale teams during growth, change, portfolio expansion, or launch readiness.
Strong understanding of oncology access and reimbursement dynamics, including payer policy, coding, claims submission, prior authorization and appeals, product acquisition, specialty pharmacy/distribution, and white-bagging.
Ability to translate portfolio and launch strategy into clear field execution priorities and measurable action plans.
Strong business planning, account prioritization, analytical, problem-solving, communication, presentation, collaboration, and stakeholder management skills.
Ability to use data, insights, and field feedback to monitor performance, identify gaps, and drive continuous improvement.
High level of integrity, judgment, professionalism, emotional intelligence, and compliance orientation.
Ability to manage multiple priorities across a complex oncology portfolio and travel extensively within the assigned geography.
Leading and coaching high-performing teams; building culture, trust, and accountability; portfolio and launch readiness leadership; strategic field execution; customer-focused access support; oncology reimbursement acumen; cross-functional collaboration; data-driven performance management; talent development; compliance leadership; business acumen; high-impact communication; continuous improvement.

Employment type
Full-time

Work arrangement
Yes