Field Operations Specialist

What you’re responsible for:
Provide comprehensive end-user support across multiple Ontario locations, including on-site visits as needed.
Support users across Windows 11, iOS, Android, and macOS platforms in a Microsoft 365 environment.
Monitor the IT ticketing system, ensuring timely resolution and adherence to service-level agreements (SLAs).
Maintain and support both on-premise and cloud-based infrastructure, including Azure, Intune, and other Microsoft services.
Deploy, image, and configure desktops, laptops, and servers in accordance with client requirements.
Deliver desktop support services including hardware repairs, peripheral setup, and software installations.
Maintain network equipment adhering to IT standards across 40+ sites in Ontario.
Use remote diagnostic tools and internal/external knowledge bases to efficiently resolve technical incidents.
Coordinate with third-party vendors for issue resolution beyond internal support capacity.
Contribute to internal IT knowledge and support onboarding and training initiatives.
Identify opportunities to enhance IT support services and recommend process improvements.
Promote cybersecurity best practices and provide basic user guidance as needed
To join our team:
You have a minimum 3 years in an IT support role, ideally within both office and industrial environments.
You are proficient in Windows OS, Microsoft 365, and network fundamentals (e.g., TCP/IP, VPN).
You have system administration experience with Hybrid Azure / Active Directory, Intune, and MDM.
You have experience maintaining Cisco switches, Fortinet switches and firewalls
You have SolarWinds experience (asset)
Skills & Attributes
You have strong analytical and problem-solving skills; calm under pressure in fast-paced environments.
You have excellent verbal and written communication skills with a customer-first attitude.
You have a proactive and innovative mindset with a continuous improvement focus.
You are independent and dependable; able to work solo or collaboratively in a team.
You have a professional and courteous demeanor; represents IT with integrity and service excellence.
You have a general understanding of cybersecurity principles and practices.
Other Requirements
You have a valid Ontario driver’s license and flexibility to travel frequently across regional sites.

Employment type
Full-time

Work arrangement
No