Mid Market Onboarding Specialist-2 "French Speaking"

How You’ll Make An Impact
Manage onboarding for Mid-Market Fleets with a high-touch, consultative approach
Conduct online training sessions for customers to ensure full adoption of programs and card usage
Serve as primary liaison between Sales, bank partners, and the customer during onboarding and early lifecycle
Monitor account and card activation status, ensuring timely adoption
Identify value-added opportunities and potential cross-sell initiatives
Build and maintain strong relationships to prevent customer attrition, including regular check-ins up to four months post-onboarding
Assist with problem resolution and escalation to maintain a positive customer experience
Support audits, reporting, and process documentation as needed
Provide guidance and mentorship to Level I team members when applicable
Ensure account and card activation, reducing customer attrition through cross-sell opportunities, offering value-added services, and maintaining proactive customer contact for up to four months post-onboarding.
Experience You’ll Bring
2+ years of onboarding, customer service, or related experience, preferably with mid-market accounts
French Speaking
Strong relationship-building and consultative communication skills
Ability to manage multiple stakeholders and serve as liaison across teams
Extensive knowledge of WEX NA Fleet business and systems (WEXOnline, Siebel, SalesForce, and Google Workspace)
Skilled in conducting online training and coaching customers
Analytical and problem-solving capabilities to identify opportunities and risks
Knowledge of account and card activation processes
Attention to detail and ability to manage complex workflows
Drives successful onboarding and activation for Mid-Market customers
Maintains proactive account management and relationship building
Identifies and executes value-added and cross-sell opportunities
Mitigates risk of customer attrition through structured follow-up and engagement
Serves as a trusted resource for Level I team members
Serve as the internal voice of the customer, providing feedback to product, sales, and support teams to improve the customer experience.
2–4 years of onboarding, customer service, or related experience
Customer Onboarding Specialist II – Mid-Market Fleet Focus
Task / Responsibility
% Time
Manage onboarding for mid-market fleets (high-touch, consultative)
20%
Conduct online training sessions for customers
15%
Serve as liaison between Sales, WEX Bank, and customer
15%
Monitor account and card activation, ensure adoption
15%
Identify value-added opportunities and cross-sell initiatives
10%
Build/maintain relationships to reduce attrition (up to 4 months)
10%
Assist with problem resolution and escalation
5%
Support audits, reporting, process documentation
5%
Mentor/guide Level I team members
5%
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $53,000.00 - $69,700.00

Work arrangement
Yes