Business Development & Operations Lead

Business Development & Operations Lead
We are seeking an experienced Business Development & Operations Lead to take ownership of a growing service portfolio, with a strong focus on revenue growth, operational excellence, brand development, customer acquisition, digital enablement, and financial performance.
This role is ideal for a commercially driven professional with 10+ years of experience in consulting, institutional business environments, digital business operations, project management, program management, and service portfolio development. The position combines business development, operational leadership, sales and marketing coordination, digital expertise, resource management, and P&L responsibility.
Key Responsibilities
Lead and develop a scalable service portfolio, including strategy, positioning, growth, and profitability
Drive business development, sales, marketing, and go-to-market initiatives to expand customer reach and generate sustainable revenue
Build and manage brand positioning, digital presence, and social media platform strategy
Coordinate supply and demand planning across customers, operations, suppliers, and internal stakeholders
Own resource planning, capacity management, prioritization, and delivery coordination
Lead strategic projects and programs from concept to execution, ensuring scope, budget, timeline, and business value delivery
Identify opportunities for service expansion, market growth, digital optimization, process improvement, and operational scaling
Hold full P&L responsibility, including revenue planning, cost control, margin optimization, forecasting, and performance reporting
Manage accounting-related processes, budgeting, financial governance, and commercial controlling
Translate business requirements into scalable digital processes, operating models, and service improvements
Define KPIs, governance structures, delivery frameworks, and performance management models
Collaborate with sales, marketing, finance, operations, suppliers, and executive stakeholders
Continuously improve service quality, operational resilience, customer experience, and commercial scalability
Required Qualifications
10+ years of experience in consulting, business development, business transformation, project management, program management, digital operations, or service portfolio management
Strong background in institutional business environments, commercial operations, digital business models, or service portfolio development
Proven experience leading complex projects or programs with cross-functional stakeholders
Demonstrated experience with P&L ownership, budgeting, forecasting, cost management, margin improvement, and financial reporting
Solid understanding of sales, marketing, brand development, digital channels, and customer acquisition
Experience in scaling services, building operating models, and developing new revenue streams
Strong stakeholder management skills across business, finance, operations, suppliers, and external partners
Commercial mindset with the ability to connect strategy, operations, digital capabilities, execution, and financial outcomes
Excellent leadership, communication, analytical, and execution skills
Ability to operate in complex environments and turn business opportunities into measurable growth
Candidate Profile
The successful candidate is a senior business and operations leader with strong consulting, project, program management, and digital expertise, combined with commercial ownership and hands-on execution. They are able to build, scale, and optimize service offerings while translating customer demand, digital capabilities, operational processes, and market opportunities into sustainable revenue growth and profitability.

Work arrangement
Yes