Bilingual IT Support Specialist

ROLE SUMMARY
We are seeking a proactive, service-oriented IT Support Specialist to deliver high-quality technical support to end users and keep systems and tools running smoothly across the organization. The role requires fluency in English and a strong foundation in Microsoft technologies.
KEY RESPONSIBILITIES
End-user support: Desktops, laptops, printers, mobile devices and peripherals; resolve Windows OS, hardware, driver, application and profile issues.
Microsoft 365: Support Exchange Online, Teams, SharePoint Online, OneDrive for Business, Outlook and Office apps.
Identity & access: Manage users, groups, licenses and permissions in Entra ID; resolve MFA, SSO, lockout and Conditional Access issues; run onboarding/offboarding.
Endpoint management: Deploy and manage Windows and mobile devices with Intune / Endpoint Manager (enrollment, compliance, configuration profiles, apps); support Windows Autopilot and device lifecycle.
Networking & remote users: Diagnose TCP/IP, DNS, DHCP, VPN, Wi-Fi and firewall issues using the OSI Model; support Active Directory and Group Policy where applicable.
Security & diagnostics: Review Event Viewer and device logs; handle antivirus/EDR alerts, compliance and security policies.
Service management: Manage incidents and requests in an ITSM platform within SLAs; find root causes and escalate complex issues.
Knowledge & improvement: Maintain documentation and knowledge base articles, guide teammates, and improve processes, automation and user experience.
REQUIREMENTS
Proven corporate technical support experience, including Windows 10/11 desktops and laptops.
Hands-on experience with Microsoft 365 and Entra ID / Azure AD, including MFA, SSO and Conditional Access troubleshooting.
Practical Intune / Endpoint Manager experience: enrollment, compliance, profiles, app deployment.
Networking fundamentals: TCP/IP, DNS, DHCP, VPN, Wi-Fi, firewalls and the OSI Model.
Experience with Active Directory, Group Policy, system logs, Event Viewer and remote support tools.
Experience with an ITSM platform (ServiceNow, Jira Service Management, Freshservice or similar).
Strong English communication, customer orientation, and independent problem-solving with sound prioritization.
PREFERRED QUALIFICATIONS
Certifications: MS-900, AZ-900, Microsoft 365 Certified, CompTIA A+ / Network+.
Technical: Windows Autopilot, Microsoft Defender for Endpoint, PowerShell, Azure-based environments, cloud and endpoint security best practices.
Process: ITIL practices (incident, problem, change), root cause analysis, and multi-site or remote support.
WHAT WE OFFER
Competitive salary and benefits package • Training and career growth in cloud technologies • A dynamic and collaborative IT environment.

Work arrangement
Yes