Branch Manager

Company Description Thomas Cook India Limited, established in 1881, is a leading omnichannel travel company offering services in Foreign Exchange, Corporate Travel, MICE, Leisure Travel, and value-added travel solutions. Rated AA/Stable/CRISIL A1+, the Thomas Cook India Group operates one of the largest travel service provider networks in the Asia-Pacific region, spanning 28 countries across 5 continents. The company serves over a million customers annually with a wide portfolio of international and domestic holidays, including escorted tours, customized trips, luxury experiences, and niche getaways. It is also India’s largest non-bank foreign exchange services provider, supporting individual and corporate customers through comprehensive travel management solutions. Thomas Cook India’s strategic “phygital” model combines an extensive physical retail network with robust digital platforms including its website, call centers, and mobile apps.
Role Description
The Branch Manager role at Thomas Cook India Limited is a full-time, on-site position based in Hyderabad. The Branch Manager oversees daily branch operations, including sales of foreign exchange products, customer service, and compliance with company policies and regulatory requirements. This role is responsible for driving revenue growth, managing budgets, and ensuring branch profitability through effective planning, local marketing initiatives, and performance tracking. The Branch Manager leads and coaches the branch team, sets clear targets, conducts regular reviews, and supports professional development to maintain high service standards. The role also involves cultivating strong customer relationships, managing key local corporate accounts, resolving escalations, and coordinating with central teams on products, pricing, reporting, and audit activities.
Qualifications
Candidates should possess strong leadership and people management skills, including team supervision, performance coaching, and the ability to foster a collaborative, inclusive work environment.
Candidates should possess sales and business development skills, such as target-driven planning, local market engagement, pipeline management, and negotiation with retail and corporate customers.
Candidates should possess customer service and relationship management skills, including handling escalations, managing key accounts, and delivering high-quality, personalized travel solutions.
Candidates should possess operational and financial management skills, including branch operations oversight, basic budgeting, revenue tracking, and adherence to internal controls and regulatory standards.
Relevant experience in retail branch management, travel services, hospitality, banking, or foreign exchange operations is highly beneficial.
A bachelor’s degree in Business, Commerce,

Work arrangement
No