Global Account Manager

Role Description This full-time remote Global Account Manager role is responsible for managing and growing strategic client relationships across international markets. The Global Account Manager will serve as the primary point of contact for key accounts, overseeing account planning, performance reviews, and collaborative growth initiatives. Daily activities include coordinating with internal teams to deliver solutions, monitoring service quality and client satisfaction, and identifying upsell and cross-sell opportunities. The role also involves preparing proposals, negotiating contract terms within established guidelines, and tracking account metrics to ensure targets are met. The Global Account Manager will proactively address issues, maintain clear communication with stakeholders, and support continuous improvement of processes and client experience.
Qualifications
Demonstrated experience in global or key account management, client success, or business development roles.
Strong skills in relationship building, stakeholder management, and strategic account planning.
Ability to analyze account performance data, develop insights, and translate them into actionable plans.
Proficiency with CRM tools and collaborative platforms used to manage accounts and communication.
Excellent written and verbal communication skills in English; additional languages are an asset.
Proven negotiation and problem-solving skills, with the ability to manage complex, cross-functional initiatives.
Comfort working independently in a remote environment, with strong time management and organizational skills.
Bachelor’s degree in Business, Marketing, International Relations, or a related field, or equivalent practical experience.
Previous experience managing international clients or working in multicultural environments is highly beneficial.

Work arrangement
Yes