Chief Customer Officer

Role Description The Chief Customer Officer at NTIC is a full-time remote role responsible for overseeing the end-to-end customer journey and driving customer-centric strategies across the organization. This role involves leading account management activities, setting customer experience standards, and ensuring that all customer-facing teams are aligned with business goals. The Chief Customer Officer collaborates closely with sales, marketing, product, and operations to develop customer growth plans, optimize retention, and identify new opportunities for value creation. Day-to-day responsibilities include reviewing key customer metrics, guiding strategic projects that improve satisfaction and loyalty, mentoring customer-facing leaders, and communicating customer insights to the executive team. The role also includes establishing best practices for customer communication, resolving escalated issues, and driving continuous improvement in customer-related processes.
Qualifications
Demonstrated expertise in Account Management and Customer Experience, with a track record of improving satisfaction, retention, and long-term relationships.
Proven success in Sales and Business Development, including experience building and executing strategies that support revenue growth and customer expansion.
Strong Project Management skills, with the ability to lead cross-functional initiatives, manage timelines, and deliver measurable outcomes.
Strategic leadership experience in a senior customer-facing role, preferably at the executive level, with the ability to influence and collaborate across departments.
Excellent communication, negotiation, and stakeholder management skills, with a focus on inclusive, clear, and customer-centered messaging.
Analytical mindset, including experience working with customer data, KPIs, and feedback to inform decisions and improvements.
Background in SaaS, technology, or related industries is beneficial; experience in global or distributed teams is a plus.
Bachelor’s degree in Business, Marketing, Management, or a related field; an advanced degree is advantageous but not required.

Work arrangement
Yes