Debt Collector

Company Description Yash Enterprises is a specialist debt management company operating since 2006, serving institutions and organizations across North and West India. With over 17 years of experience, the company has built a strong reputation for quality, punctuality, and reliable support in banking collections, recoveries, and verifications. Headquartered in Jodhpur, Yash Enterprises maintains a network of branches to deliver responsive, personalized service to its clients. Its success is driven by disciplined management, clear structures, and robust processes that support both performance and professional integrity. As part of its expansion, the company is seeking experienced professionals who want to contribute to sustainable growth in the collections and recoveries sector.
Role Description This is a full-time, on-site Debt Collector role based in New Delhi. The Debt Collector is responsible for contacting customers regarding outstanding payments, negotiating repayment plans, and ensuring timely cash collection in line with company policies and regulatory requirements. Daily tasks include making outbound calls and in-person visits where required, validating customer information, maintaining accurate records of interactions, and updating collection statuses in the system. The role also involves coordinating with internal teams, providing clear and respectful communication to customers, escalating complex cases when necessary, and working towards individual and team collection targets. The Debt Collector is expected to follow ethical collection practices, safeguard confidential information, and contribute to a professional and supportive work environment.
Qualifications
Candidates should possess strong skills in Debt Collection and Cash Collection, with experience managing overdue accounts and negotiating repayment solutions.
Candidates should possess effective Communication skills, including clear spoken and written communication and the ability to handle difficult conversations respectfully.
Candidates should possess basic Computer Literacy skills, including working with spreadsheets, collection software, and customer databases.
Candidates should possess foundational knowledge of Finance, particularly in retail banking, loans, and credit products.
Prior experience in collections, recoveries, or related customer-facing roles is preferred.
Ability to work on-site in New Delhi and meet field visit requirements when needed.
Strong attention to detail, reliability, and adherence to regulatory and company compliance standards.
Minimum high school diploma; a degree in commerce, finance, or business administration is an advantage.

Work arrangement
No