Business Operations Associate

Company Description E Giraffes Digital Pvt Ltd is a results-driven digital marketing agency based in Pune that focuses on measurable, ROI-oriented growth for its clients. The company has delivered 200+ projects across sectors such as IT & ITeS, Real Estate, Education & Training, Manufacturing, Pharma, and Healthcare, combining strategic clarity with strong execution. With over 18 years of marketing leadership experience, E Giraffes emphasizes understanding each client’s business, aligning digital strategies with growth goals, and executing with transparency. Its core expertise includes AI-powered SEO and GEO, website design and development, social media marketing, and content strategy and marketing. The team operates as a strategic partner, building digital ecosystems that help brands scale sustainably and stay competitive in a rapidly evolving market.
Role Description The Business Operations Associate is a full-time, on-site role based in Pune City, focused on supporting the smooth functioning of daily business activities. This role involves coordinating operational processes, tracking project performance, and assisting with resource planning to ensure timely and efficient delivery across client engagements. The associate will Manage client invoicing, payment follow-ups and reconciliation. Update billing and accounting software (Tally/Zoho) with current payments. Track client deliverables against deadlines and follow up with the team on pending work. Coordinate with clients for approvals and inputs. Maintain client and leads CRM data. Handle ad hoc admin tasks. To sum up:
Prepare and send GST-compliant client invoices on time
Follow up with clients on pending payments and reconcile receipts
Update billing and accounting software with current payment status
Track client deliverables against deadlines and follow up with the team on pending work
Coordinate with clients for approvals, inputs and payment queries
Update the client CRM and the leads CRM with accurate data
Handle ad hoc admin and coordination tasks
Qualifications
B.Com / BBA / any graduate with accounts experience
2–4 years in accounts, billing or operations coordination (agency or services background preferred)
Hands-on with Tally / Zoho Books / QuickBooks and any CRM tool
Good with Excel / Google Sheets
Basic knowledge of GST, TDS and receivables
Clear communication in English and Hindi (Marathi is a plus)
Strong follow-up discipline and attention to detail
Why join us: you'll work directly with leadership, handle international clients, and have a clear growth path to an Operations or Accounts Manager role.

Work arrangement
No