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Job Title: Copier Data Collection Administrator 1About the Client: Our client is a long-standing company thatprovides technology solutions to businesses across the U.S. Theyfocus on making tech easier to manage by offering reliable supportand practical services tailored to each client's needs. Withdecades of experience and a strong team of experts, they've built areputation for helping organizations work smarter and moreefficiently. Overview: This opportunity is open to candidates whoare currently based in the United States . This is a customersupport/help-desk position supporting a software application thattracks copier usage and meter data for clients. The person in thisrole answers phone calls and emails from clients, diagnosesproblems within the software platform, and either resolves theissue remotely or logs a ticket and dispatches a technician for anyhardware-related repairs. Think software support representativerather than administrator. Responsibilities : Monitor thedata-collection software daily to make sure it's reportingaccurate, consistent information. Answer client calls and emailsabout problems and figure out how urgent each one is. Log everyissue as a service ticket, promptly and accurately. Troubleshootthe software remotely reinstalling or reconfiguring it as needed.Decide whether an issue can be resolved remotely or needs atechnician on-site, then assign it to the right person. Keepclients updated on status and expected resolution time. Maintainaccurate client account and contact records. Own each servicerequest from the first call until it's fully resolvedQualifications: Comfortable being on the phone for most of the dayand explaining technical issues in plain terms to non-technicalpeople. Some comfort with troubleshooting software no coding orIT certifications required. Organized and able to juggle multipleopen issues with shifting priorities. A self-starter who can workindependently without close supervision. Works well in afast-paced, client-focused team environment. Schedule: CST Setup:Remote (US-based candidates) Project based: ~10 to 12 month projectbased If you're a motivated, client-focused professional who'sready to grow with a company that values people and performance,we'd love to hear from you. Apply now and join our dynamic team atSTAFFVIRTUAL!
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