Live opening · Posted 3 days ago
The key details from the original listing.
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Description supplied by the original job listing.
The PDI Engineer responsible for Problems resolution at customer end within PAN India.
The role ensures operation efficiency, Equipment reliability, Customers satisfaction, Service PDI, RCA
Key Role & Responsibilities:
1) Field failure analysis & resolution of issues.
2) Coordinate closely with Government projects & Key customers for issues resolution with RCA & improve customers satisfaction.
3) Oversee preventative & breakdown maintenance activities across all sites.
4) Maintain strong relationship with clients & key customers.
5) Service PDI & manage escalation effectively for timely closer to get FTR / ETR
6) SOP, Process, Machine documents review & closer.
Competencies:
1) Customer satisfaction & escalation managements.
2) Process improvements & operational excellence
3) Client relationship & service delivery management.
4) Field complaint resolution with RCA
5) Equipment manual knowledge & Service PDI of Equipment (Forklift / Reach Truck / Jambo / BOPT)
Technical expert in Electrical, Mechanical, Hydraulic, Transmission, Battery
Experience and Education:
1) Diploma / ITI in Mechanical / Electrical / Electronics.
2) Experience 8–10-year Experience in Service MHE / OEM
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