Technical Support Engineer

PREM KUMAR BOGA
Technical Support Engineer
Email: premkumarboga1@gmail.com | Mobile: +91-9032392998 | Location: Hyderabad, Telangana | LinkedIn:linkedin.com/in/premkumarboga.
PROFESSIONAL SUMMARY
Technical Support Engineer with 8 months of experience in telecom infrastructure management, Linux
administration, and networking. Hands-on experience with SIP trunks, VoIP gateways, IP telephony, IVR,
ACD, call routing, CDR, and technical issue resolution. Experienced in incident handling, system
monitoring, log analysis, and SLA-driven incident management. Currently developing skills in cloud
computing and AWS, and seeking opportunities as a Technical Support Engineer to contribute to reliable
IT infrastructure and effective technical solutions.
PROFESSIONAL EXPERIENCE
Technical Support Engineer | Deepija Telecom Pvt. Ltd. Hyderabad. Nov 2025 – June 2026
Project: BSNL UCSS Project (Government Client)
RESPONSIBILITIES & ACHIEVEMENTS
Resolved L1/L2 service incidents for VoIP, IP-PBX, IP telephony, gateways, and Linux-based
infrastructure.
Deployed, registered, monitored, and diagnosed IP-PBX and VoIP infrastructure.
Diagnosed and resolved hardware, software, LAN/WAN and connectivity failures within SLA
timelines.
Provided remote technical assistance using remote-access tools.
Diagnosed and resolved DNS, DHCP, TCP/IP, and network connectivity issues
Performed network diagnostics using Ping, Tracert, ARP, and IP configuration commands.
Supported Linux infrastructure through continuous monitoring, process verification, and log
analysis.
Troubleshot NVR, IP cameras and CCTV connectivity and storage faults. Documented incidents according to SLA requirements and documented resolution activities.
Maintained enterprise telecom infrastructure and coordinated with internal teams and field
engineers for rapid incident resolution.
On-Call Technical Assistance / Field Infrastructure Support – Quess Corporation JAN 2025 – MAY 2025
Delivered on-call technical assistance for desktop and laptop hardware and software issues.
Executed Windows/OS installation, configuration, and root-cause analysis. Completed data backup and
restoration before and after infrastructure maintenance.
Performed router configuration backups and diagnostic verification via PuTTY/SSH during on-call technical assistance activities.
Conducted asset and device verification at customer locations. Checked asset tag/serial number, device
model, and physical condition.
TECHNICAL SKILLS
Technical Support: Windows 10/11, Hardware & Software Troubleshooting, OS Installation,
Infrastructure Setup, Remote Support, Incident Management, System Monitoring, SLA-Based Support
Networking: TCP/IP, OSI Model, IP Addressing, Subnetting, DNS, DHCP, LAN/WAN, VLAN, VPN, Routing
& Switching Fundamentals, Ping, Tracert/Traceroute, ARP
CCNA / Network Administration: Static & Dynamic Routing, RIP, EIGRP, OSPF, NAT/PAT, ACLs, Switch
Configuration, STP/RSTP.
Linux Administration: Ubuntu, CentOS/RHEL, SSH, File Permissions, Process Management, Services,
Log Analysis, Basic Shell Commands.
VoIP & Unified Communications: SIP, IP-PBX, SIP Trunks, DID, VoIP Gateways, GSM Gateway, IP
Phones, IVR, ACD, Call Routing, RTP, CDR.
Windows Server & Active Directory: Windows Server 2019, Active Directory, Group Policy, User &
Group Management, DHCP/DNS, Domain & Workgroup.
AWS Cloud Fundamentals: EC2, IAM, VPC, S3, Basic Cloud Concepts.
Surveillance Systems: CCTV, IP Cameras, NVR, PoE, RAID, Camera Configuration, Recording & Playback,
Storage Management, Network Connectivity.
Tools: PuTTY, SSH, AnyDesk, RDP, Cisco CLI, Network Diagnostic Tools.
TRAINING & CERTIFICATIONS
Master’s in Cloud Computing, JETKING. NOV 2025
Diploma in Java Technologies, NIIT. MAY 2014
EDUCATION
Bachelor of Technology in Electronics and Communication Engineering (ECE) JULY 2013
Siddhartha Institute of Engineering and Technology – Hyderabad, Percentage: 65.77%
LANGUAGES
English | Hindi | Telugu

Work arrangement
No