Assistant Manager - Outbound Sales

Role:
The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end to end sales while managing a team of 50-60 members. The candidate should have handled multiple LOBs Strong analytical skills and advanced MIS capabilities are necessary to succeed in this role. The ideal candidate should have a proven track record in tele-calling, end-to-end sales and possess excellent communication skills.
Job Responsibilities:
Lead and manage a team of Team Leaders and their associated sales teams comprising 50-60 members, providing guidance and direction to achieve sales targets. This includes setting objectives, monitoring performance and providing constructive feedback to Team Leaders.
Develop and implement effective sales strategies for both outbound and inbound channels, ensuring alignment with the company's goals and objectives.
Utilize advanced MIS skills to generate and analyze sales reports, providing insights and recommendations for sales improvement.
Manage dialer systems effectively to optimize outbound call campaigns, ensuring high productivity and efficiency.
Drive upselling and cross-selling initiatives to maximize revenue from existing customers, utilizing persuasive communication and relationship-building techniques.
Ensure thorough knowledge and understanding of the end-to-end sales process, from lead generation to closing sales, to improve customer engagement and satisfaction.
Conduct regular training sessions and workshops for team members to enhance their sales skills and product knowledge.
Monitor and evaluate the performance of team leaders, providing necessary support and resources to improve their effectiveness in managing their teams.
Collaborate with other departments to ensure seamless integration of sales processes with broader company operations.
Implement quality assurance processes to maintain high service standards and adherence to compliance and company policies.
Analyze sales trends and performance data to identify opportunities for growth and recommend data-driven strategies.
Criteria:
HSC or Diploma or Graduation in any discipline
Minimum 6+ years of experience in BPO sales operations, with strong exposure to outbound and inbound sales. Experience in Life, Health or General Insurance is preferred.
Strong leadership, communication, and analytical skills.
Good understanding of compliance, quality process, CRM tools and dialer management.

Work arrangement
No