Information Technology Desktop Support

Company Description THE WHITE HOUSE INFOTECH IT MALL PVT LTD is a technology-focused organization providing IT products and services to a diverse range of customers. The company operates in a dynamic retail and service environment, supporting individual users and business clients with their technology needs. Team members work with a variety of hardware, software, and networking solutions, gaining exposure to current IT tools and practices. The organization values practical problem-solving, reliable customer support, and continuous learning in information technology.
Role Description The Information Technology Desktop Support role is a full-time, on-site position based in Hisar. The role involves providing day-to-day technical support for desktops, laptops, peripherals, and software used by internal staff and customers. Responsibilities include installing and configuring operating systems and applications, diagnosing and resolving hardware and software issues, and escalating complex problems when needed. The role also covers basic network connectivity support, maintaining security best practices on end-user devices, documenting support activities, and delivering clear, courteous assistance to users. The desktop support professional collaborates with other IT team members to ensure stable, secure, and efficient IT operations.
Qualifications
Candidates should possess core Information Technology knowledge, including familiarity with operating systems, desktop environments, and common business applications.
Candidates should possess strong Troubleshooting skills for identifying, analyzing, and resolving hardware and software issues efficiently.
Candidates should possess Network Administration and basic Network Security skills to support user connectivity, monitor performance, and maintain secure access.
Candidates should possess Customer Service skills to communicate clearly, manage expectations, and provide professional, user-friendly support.
Relevant diploma or degree in Information Technology, Computer Science, or a related field is preferred.
Certifications such as CompTIA A+, Network+, or similar vendor certifications are beneficial.
Ability to work on-site in Hisar, manage multiple support requests, and maintain accurate documentation of incidents and resolutions.
Strong problem-solving mindset, attention to detail, and willingness to learn new tools and technologies.

Work arrangement
No