Senior Operations Manager

Skills Required:
10–15 years of relevant experience in Logistics, EXIM, Customs, SEZ, FTWZ, Warehousing, or International Trade Operations.
Strong and practical understanding of Import & Export processes.
Excellent knowledge of Customs clearance and EXIM documentation.
Strong understanding of SEZ and FTWZ operations and compliance.
Hands-on experience in bonded warehousing and customs-controlled operations will be highly preferred.
Strong knowledge of shipment documentation and operational procedures.
Experience in managing CHA/Customs Brokers, transporters, freight forwarders, shipping lines, and other logistics partners.
Strong leadership and team-management capabilities.
Excellent problem-solving and decision-making skills.
Strong communication, coordination, negotiation, and stakeholder-management skills.
Good knowledge of MS Excel, MIS, ERP/WMS, and operational reporting systems.
Ability to independently handle complex operational matters and escalations.
Strong focus on compliance, accuracy, timelines, and customer service.
KRAs:
Manage end-to-end Import & Export and FTWZ operations.
Possess strong practical knowledge of the complete EXIM cycle, from documentation and cargo arrival to customs clearance, movement, storage, dispatch, and closure.
Ensure smooth handling of Customs clearance, cargo movement, warehousing, inventory, and dispatch.
Strongly oversee EXIM and Customs documentation, including Bills of Entry, Shipping Bills, invoices, packing lists, etc.
Ensure compliance with SEZ, FTWZ, Customs, and applicable regulatory requirements.
Coordinate with Customs/SEZ authorities, CHA/Customs Brokers, shipping lines, transporters, clients, and internal teams.
Manage and resolve operational issues, delays, queries, and escalations.
Lead and monitor the operations team and ensure adherence to SOPs and timelines.
Drive process improvements, operational efficiency, documentation accuracy, and customer satisfaction.
Prepare and monitor operational MIS, reports, and compliance records.
Ensure proper documentation and system updates for all inward, outward, transfer, and clearance transactions.
Identify operational bottlenecks and implement corrective measures to improve turnaround time and service quality.

Work arrangement
No