Customer Relationship Management Specialist

Company Description
Careersathi supports students and working professionals in securing admissions into management programs offered by reputed institutions in Indore. The organization’s experienced education counselors provide personalized guidance, respond to admission-related queries, and help individuals select programs aligned with their career goals. Careersathi focuses on simplifying the entire admission journey, from choosing the right course to final enrollment. It also assists learners in accessing recognized distance and online education programs from leading universities, ensuring a smooth and reliable experience.
Role Description
The Customer Relationship Specialist is a full-time, on-site role based in Indore. This role is responsible for overseeing the entire lifecycle of student and professional engagement, including managing inquiries, maintaining accurate CRM records, and ensuring timely follow-ups. The Specialist will design and implement relationship-building strategies, segment and target audiences, and collaborate with counseling and sales teams to improve conversion and retention. Daily activities include analyzing CRM data, monitoring communication touchpoints, optimizing workflows, and preparing performance reports to support strategic decision-making. The role also involves resolving escalations, enhancing service quality, and contributing to continuous process improvements for a better applicant experience.
Qualifications
Candidates should possess 1-2 Years of Experience in CRM (Edtech preferred) with strong Analytical Skills to interpret CRM data, identify trends, and support data-driven decisions.
Candidates should possess excellent Communication skills to manage inquiries, build rapport with learners, and coordinate with internal teams.
Candidates should possess Sales skills to drive admissions, nurture leads, and support conversion across different programs and pull references from enrolled candidates.
Candidates should possess Market Segmentation skills to categorize prospective learners and tailor outreach strategies.
Candidates should possess Project Management skills to plan, execute, and monitor CRM initiatives and process improvements.
Experience using CRM platforms or student information systems and proficiency with MS Office or similar tools.
Bachelor’s degree in business, marketing, management, or a related field; experience in education services or admissions is an advantage.
Ability to work collaboratively, maintain attention to detail, and uphold a learner-centric approach in a fast-paced environment.

Work arrangement
No