Commercial Banking Specialist

About the Role:
We are seeking an experienced UK Commercial Banking Operations Specialist for a short-term, task-based advisory engagement. You will be reviewing a simulated SME/mid-market commercial bank environment used to train next-generation AI agents.
This is a flexible, remote contract requiring 11.5 hours of dedicated work to be completed over 1–2 days within the week of September 28 – October 2.
Key Responsibilities
Review and validate simulated SME and mid-market commercial banking operational workflows.
Evaluate scenario logic across core servicing areas, including payment processing, mandate management, and cash management arrangements.
Provide practical operational feedback based on hands-on UK commercial banking standards and back-office realities.
Mandatory Criteria (Hard Requirements)
Experience: 3+ years of recent, hands-on experience in UK business or commercial banking servicing/operations (must be within the last 5 years).
Employer Profile: Direct operational experience at a UK bank (e.g., NatWest, Lloyds, Barclays UK, HSBC UK, Santander UK, Metro Bank, Allica, or similar).
Location & Language: Remote (open globally, no country restrictions), with fluent/native English proficiency.
Relevant Operational Background
Strong candidates will have direct experience in:
Payment Operations: Bacs, CHAPS, Faster Payments, SWIFT, payment repairs, recalls, returns, and investigations.
Account Entitlements & Mandates: Mandate management, signatories, dual authorization, user permissions, and online banking entitlements.
Cash Management: Cash pooling, sweeping, negotiated pricing, fee reconciliation, and loan servicing (drawdowns/repayments).

Work arrangement
Yes