Academy Councillor

Company Description RedTeam Hacker Academy is a globally recognized cybersecurity and ethical hacking training institute dedicated to helping learners become job-ready cyber professionals. With training centers in the UAE and India, the academy offers specialized programs in Ethical Hacking, Penetration Testing, Digital Forensics, Network Defense, and globally aligned cybersecurity certifications. Training is delivered through hands-on labs, live hacking simulations, Capture the Flag (CTF) challenges, and real-world incident response scenarios. Trusted by over 25,000 students and professionals, RedTeam Hacker Academy is a leading cybersecurity institute in the GCC and South Asia. The academy focuses on building strong foundations, supporting international certifications, and enabling learners to advance their cybersecurity careers.
Role Description The Academy Councillor is a full-time, on-site role based in Bengaluru. This role involves guiding prospective and current learners through course options, admission processes, and certification pathways, ensuring they receive accurate information and supportive counseling. The Academy Councillor will conduct student consultations, handle walk-in and online inquiries, manage follow-ups, and maintain detailed records of interactions in the CRM or academy systems. Daily responsibilities include coordinating with trainers and operations teams, supporting batch scheduling, and helping learners with exam registrations, placements, and career guidance. The role also includes contributing to outreach activities, events, and information sessions that promote academy programs and enhance learner engagement.
Qualifications
Strong communication, active listening, and interpersonal skills to counsel learners and build positive relationships.
Basic understanding of cybersecurity education, certifications, and training programs, with an interest in Ethical Hacking and related domains.
Organizational, time management, and documentation skills to manage inquiries, maintain student records, and coordinate schedules.
Comfort with CRM tools, office productivity software, and online communication platforms for managing leads and student interactions.
Previous experience in academic counseling, student advising, admissions, or education sales is highly beneficial.
Ability to work on-site in Bengaluru, collaborate with cross-functional teams, and meet counseling and enrollment targets responsibly.
Bachelor’s degree in any discipline; a background in education, counseling, business, or IT/cybersecurity is an added advantage.
Professional, inclusive, and learner-centric mindset, with a commitment to supporting diverse learners in their career goals.

Work arrangement
No