Customer Relationship Management Specialist

We are looking for the position of Customer Relationship Manager.
The ideal candidate should have 2–5 years of relevant CRM experience and be confident in handling customers as the first point of contact for sales-related queries and requirements.
### Key Responsibilities
* Act as the *first point of contact for customers and sales enquiries*.
* Build and maintain strong relationships with existing and prospective customers.
* Handle customer queries, requirements, follow-ups, and coordination effectively.
* Understand customer needs and coordinate with the sales team to facilitate conversions.
* Maintain regular follow-ups and ensure a smooth customer experience.
* Keep customer information and interactions updated in the CRM system.
* Proactively identify opportunities for customer engagement and sales.
* Coordinate with internal teams to ensure timely resolution of customer concerns.
### Candidate Profile
* *2–5 years of experience* in CRM, customer relationship management, sales coordination, or a related role.
* Proactive, confident, and customer-oriented personality.
* Good communication and interpersonal skills.
* Ability to manage multiple customers and follow-ups efficiently.
* Comfortable working in a target-oriented sales environment.
* Prior experience using CRM software will be an advantage.
### Working Details
* *Experience:* 2–5 years.
* *Weekday Off:* Weekday off will be provided during the *initial 2 months*.
* *Joining:* Immediate joiners / candidates with short notice period preferred.

Work arrangement
No