Customer Success Executive

Company Description Navishaa provides access to diverse Cloud and AI technology experts on a flexible, pay-as-you-go basis. The company enables clients to innovate rapidly while Navishaa manages technical complexity and risk. Its services focus on secure, scalable solutions that help organizations optimize their digital transformation efforts. Team members work closely with clients who value agility, reliability, and cutting-edge technology. Navishaa fosters a collaborative environment where professionals can grow their expertise in cloud and AI domains.
Role Description The Customer Success Executive is a full-time, on-site role based in Nagpur. This role is responsible for onboarding new customers, understanding their business needs, and ensuring effective use of Navishaa’s Cloud and AI services. Day-to-day tasks include managing customer accounts, responding to support inquiries, tracking satisfaction metrics, and coordinating with internal technical teams to resolve issues. The position also involves monitoring customer usage and engagement, identifying opportunities for retention and upselling, and maintaining clear documentation of interactions and action plans. The Customer Success Executive will regularly communicate with clients through calls, meetings, and email to build strong, long-term relationships and drive customer success outcomes.
Qualifications
Strong focus on Customer Satisfaction and Customer Retention, with experience in building long-term client relationships.
Customer Support and Account Management skills to handle inquiries, manage portfolios, and coordinate solutions effectively.
Analytical Skills to interpret customer data, track performance metrics, and identify trends and improvement areas.
Excellent written and verbal communication skills, with the ability to present information clearly to technical and non-technical stakeholders.
Prior experience in customer success, account management, or client-facing roles in technology or SaaS environments is preferred.
Ability to work on-site in Nagpur, manage multiple priorities, and collaborate with cross-functional teams.
Bachelor’s degree in Business, Management, IT, or a related field, or equivalent practical experience.
Familiarity with Cloud or AI services and basic understanding of subscription-based or pay-as-you-go business models is an advantage.

Work arrangement
No