Senior Operations Manager

Company Description JARS Services Pvt. Ltd. is a leading original equipment manufacturer (OEM) specializing in programmable logic controllers (PLCs). The company focuses on advanced condition monitoring and predictive maintenance solutions for industrial operations. By combining engineering expertise with cutting-edge technology, JARS Services helps clients improve equipment reliability, reduce downtime, and optimize performance. The organization offers a dynamic environment for professionals interested in industrial automation and data-driven maintenance.
Location: Kolkata — office and factory/assembly floor, with periodic site and vendor visits
Experience: 5–10 years
Type: Full-time
Reports to: Founder / COO
Team: Procurement, stores, production/assembly, dispatch, site engineers
About the role
This role owns the entire path from purchase order to a working installation at the customer's site. Procurement, production, quality, dispatch, installation scheduling, and client communication all sit with you. If a component is short, a batch is delayed, or a client is waiting on a commissioning date, you're the one who sees it first and fixes it. We're looking for someone who runs operations on numbers and systems, not firefighting.
What you'll do
Procurement and vendor management
Plan material requirements from the order pipeline and production schedule
Source and negotiate with vendors for electronic components, PCBs, enclosures, cables, panels, and mechanical parts
Manage vendor onboarding, rate contracts, lead times, payment terms, and performance reviews
Track and reduce component shortages, single-source risks, and price escalations
Coordinate with contract manufacturers and job-work vendors for PCB assembly, fabrication, and enclosure work
Production and quality
Own the production and assembly schedule — capacity planning, work orders, daily output targets
Ensure in-process and final QC: functional testing, burn-in, firmware flashing, serial number and traceability records
Drive first-pass yield, reduce rework and RMA rates, and close the loop with the engineering team on recurring defects
Maintain SOPs, test jigs, work instructions, and operator training
Inventory and logistics
Control stores and inventory — stock accuracy, reorder levels, ageing and dead stock, batch and serial traceability
Manage dispatch, packing standards, transporters, freight costs, e-way bills, and delivery timelines
Track site-wise material issue and reconciliation so nothing goes missing between the warehouse and the installation
Delivery and client management
Own the delivery calendar: convert confirmed orders into committed installation and commissioning dates, and hit them
Schedule and deploy site engineers; ensure sites are ready before the team travels
Act as the escalation point for clients on delivery, installation, and service issues — keep them informed before they have to ask
Manage AMC and service commitments, SLA adherence, spares planning, and post-installation support
Coordinate with sales on feasibility, timelines, and BOQ before commitments are made to the client
Systems and reporting
Build and run an operations dashboard: order status, OTIF delivery, procurement ageing, production output, QC rejections, inventory value, open service tickets
Set up and improve ERP/inventory processes; move the function off spreadsheets and WhatsApp where it still lives there
Own the operations budget, cost of goods, and cost-reduction initiatives
What we're looking for
B.E./B.Tech (Electrical, Electronics, Mechanical, Industrial) or equivalent; MBA in Operations/SCM is a plus
5–10 years in operations, supply chain, or production — ideally in electronics, hardware, automation, or a manufacturing-plus-installation business
Proven ownership of at least two of: procurement, production planning, inventory, dispatch, or project delivery
Strong vendor negotiation track record with evidence of cost or lead-time reduction
Hands-on with ERP or inventory systems (Zoho, Tally, SAP, Odoo, or similar) and genuinely strong in Excel/Sheets
Understands GST, purchase documentation, e-way bills, and basic import/logistics processes
Client-facing maturity — can hold a difficult delivery conversation and keep the relationship intact
Comfortable on the shop floor and at customer sites, not only at a desk
Nice to have
Experience in an IoT, electronics, or EMS company
Exposure to hardware NPI — taking a product from prototype into repeatable production
Familiarity with ISO 9001, lean, or 5S practices
Experience building a small ops team from scratch
What we offer
CTC: As per Industry Standards, with a performance component tied to OTIF delivery and cost control
Full ownership of the function, with direct access to the founders
A growing hardware business where operational improvements show up immediately in margins and customer retention
To apply: send your CV to rajatjain313@gmail.com with the subject line "Operations Manager — Kolkata". In a short note, tell us about a delivery you rescued and what you changed so it didn't happen again.

Work arrangement
No