IT Analyst

An established professional services organisation is looking for an experienced technical support professional to join the team. The successful candidate will play a key role in delivering high-quality technical support, acting as a primary point of contact for colleagues and managing queries through a structured service desk system.
What You'll Be Doing
Deliver responsive technical support across a broad technology landscape including hardware, software, and applications.
Manage incidents and service requests through to completion while adhering to agreed service levels and performance indicators.
Undertake user and server administration tasks including Active Directory configuration and management.
Support and maintain Windows desktop environments, Citrix, mobile devices, and Microsoft 365 applications.
Assist with ongoing infrastructure improvement projects and basic local area networking tasks.
What We're Looking For
At least one year of hands-on technical support experience within a professional services environment.
Strong customer service skills with the ability to handle queries via phone, digital channels, and in person.
Proficiency in Microsoft 365, Windows Server, and mobile device management.
A proactive mindset with excellent troubleshooting and analytical abilities.
Knowledge of data protection requirements and a disciplined approach to managing workloads.
What's On Offer
Salary: up to £40,000
Flexible hybrid working options
Paid overtime and out-of-hours support rota
Exposure to project work and ongoing professional development
Comprehensive benefits package and 35-hour working week
Apply via Hyra to be considered for this opportunity.

Work arrangement
Yes