Import or export customer service

Company Description OOCL India Pvt Ltd is part of a global shipping and logistics organization that provides reliable container transport and related services. The company focuses on efficient, customer-oriented solutions for international trade, supporting import and export operations across major trade lanes. With a strong presence in India, OOCL emphasizes operational excellence, safety, and compliance with international standards. Team members benefit from working in a structured, professional environment with opportunities to learn global shipping practices and customer service in an international context.
Role Description This is a full-time, on-site Import/Export Customer Service role based in Thane. The role involves handling customer inquiries related to import and export shipments, providing timely and accurate information on bookings, documentation, schedules, and shipment status. The position includes coordinating with internal departments and external stakeholders to ensure smooth cargo movement, resolving service issues, and maintaining up-to-date records in relevant systems. The individual will assist with preparation and verification of shipping documents, support compliance with international trade regulations, and follow company procedures for billing and service requests. The role also requires proactive communication to manage customer expectations and contribute to continuous improvement in service quality.
Qualifications
Candidates should possess skills in Import, Export, and Import Export operations for handling end-to-end shipment processes.
Candidates should possess strong Customer Service skills for managing inquiries, resolving issues, and maintaining client relationships.
Candidates should possess knowledge of International Trade practices for understanding regulations, documentation, and global shipping terms.
Candidates should possess effective communication and interpersonal skills, with the ability to work collaboratively with internal and external stakeholders.
Candidates should possess attention to detail, basic data entry and MS Office skills, and the ability to manage multiple tasks in a fast-paced environment.
Relevant experience in shipping, logistics, or freight forwarding is beneficial; a diploma or degree in commerce, logistics, or a related field is an advantage.

Work arrangement
No