CRM Sales Executive

Company Description Partsbaba Ventures Private Limited operates PartsBaba, an online e-commerce platform specializing in electronic parts and components. The company primarily focuses on printers, laptops, and drone parts, while also offering components, accessories, and repair tools as a one-stop solution for engineers and technicians. PartsBaba leverages its YouTube channel as a marketing platform for electronic manufacturers to promote their brands and reach a wider audience. The organization is expanding into new product categories, including 3D printer parts, barcode and thermal printers, robotics, mobile accessories, and electric vehicle-related components, creating strong growth potential for team members.
Role Description The CRM Sales Executive is a full-time, on-site role based in New Delhi, responsible for driving sales and customer engagement through effective CRM use. Day-to-day responsibilities include managing and updating customer data within the CRM system, tracking leads and opportunities, and following up with prospects and existing customers through calls, emails, and messaging. The role involves coordinating with the sales and marketing teams to execute campaigns, generate reports on sales performance and customer behavior, and identify upselling and cross-selling opportunities. The CRM Sales Executive will also support customer service by responding to inquiries, resolving basic issues, and ensuring a smooth buying experience, while continuously optimizing CRM workflows to improve conversion and retention.
Qualifications
Strong CRM and sales operations skills, including lead management, pipeline tracking, and basic reporting.
Customer service and relationship management skills to build trust, handle inquiries, and support repeat business.
Basic data analysis and Excel skills to interpret customer data, prepare dashboards, and monitor key metrics.
Good communication and interpersonal skills, with the ability to engage customers via phone, email, and chat.
Familiarity with e-commerce, electronic parts, or related technical products is an advantage.
Ability to work on-site in New Delhi, manage time effectively, and collaborate with cross-functional teams.
Bachelor’s degree in business, marketing, engineering, or a related field preferred, or equivalent practical experience.
Prior experience in a sales, inside sales, or CRM-focused role is beneficial but not mandatory for motivated learners.

Work arrangement
No