Chat process executive

Chat Process Executive – Job Description
Position: Chat Process Executive
Experience: 0–2 years
Location: Mumbai
Employment Type: Full-time
Job Responsibilities:
Handle customer queries through chat support in a professional and timely manner.
Understand customer concerns and provide accurate information and solutions.
Maintain proper communication and ensure a positive customer experience.
Handle multiple chat conversations efficiently while maintaining response quality.
Follow company processes, SOPs, and quality standards.
Escalate complex issues to the appropriate team or supervisor.
Maintain accurate records of customer interactions.
Achieve assigned productivity, quality, and response-time targets.
Coordinate with internal teams for issue resolution when required.
Requirements:
Excellent written English communication skills.
Good typing speed and accuracy.
Strong customer-handling and problem-solving skills.
Basic knowledge of MS Office and computer applications.
Ability to multitask and work under pressure.
Freshers can apply; prior chat/customer support experience will be an advantage.
Preferred Skills:
Customer Service | Chat Support | Written Communication | Typing Skills | Problem Solving | Multitasking | MS Office

Work arrangement
No